Windows 10 disabling Admin Accounts

Hi

So I have updated to Windows 10 on a laptop and it has disabled my "administrator" account. I know I would be able to enable this usually but I have another account with Admin rights on my laptop and I do not know the password for it, This account used to log on using my fingerprint, whilst updating to windows 10 the fingerprint reader has been corrupted.

Does anyone know any way in which I could solve this nightmare, I can not roll back, I can not enable administrator, I can not change password for account with admin rights.

Any help would be appreciated.

Thanks
LJShepherdAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

William FulksSystems Analyst & WebmasterCommented:
Are you able to login to the PC at all? If you can get in, see if you can do this to re-enable to administrator account - http://www.tenforums.com/tutorials/2969-administrator-account-enable-disable-windows-10-a.html

Have you tried going to the manufacturer's site to see if they have updated drivers or software for the fingerprint scanner?
LJShepherdAuthor Commented:
Hi
Thanks for this but I have tried all of these.
The problem is I can log in with a none admin account so when I try these I just get Access is Denied. Its a nightmare. I cant get to an elevated command prompt because the account I do not know the password for is an Admin account so it assumes I know this password and asks for it
William FulksSystems Analyst & WebmasterCommented:
If the laptop originally had Windows 7 or 8, do you have a factory restore disc or did you ever make one? You might have that option from a menu at boot time by going into the BIOS. I'd try to wipe clean and go back to the old OS and forget W10.
The 7 Worst Nightmares of a Sysadmin

Fear not! To defend your business’ IT systems we’re going to shine a light on the seven most sinister terrors that haunt sysadmins. That way you can be sure there’s nothing in your stack waiting to go bump in the night.

LJShepherdAuthor Commented:
Hi

I cant roll back from within windows as I don't have the admin privileges, and the only problem with wiping it is that I have so many files saved in the Admin user area that I would really prefer not to.
William FulksSystems Analyst & WebmasterCommented:
Ouch. Always back up your data before making any big changes.

Do you have a desktop PC available? You can take the hard drive out of the laptop and connect it in a desktop as a secondary drive and then go to the Users folder and locate all your documents, photos, etc and retrieve them that way.

You could also download a bootable Linux ISO (I recommend SUSE - http://software.opensuse.org/132/en) and then boot from the disk. Connect a flash drive or external hard drive and manually backup your files that way. Linux will bypass the Windows security and let you get to your files.

After backing up everything, you could then do the factory restore.
LJShepherdAuthor Commented:
Hi

Thanks for your help, If there is no other solutions i think this is going to have to be the way i do this over the weekend.

Thanks again
McKnifeCommented:
The famous Linux disk from http://pogostick.net/~pnh/ntpasswd/walkthrough.html can enable (="unlock") the local administrator account and blank its password (note: these are 2 separate actions you'll have to perform).

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
LJShepherdAuthor Commented:
Hi

I will definitely give that a try this week.

Thank you
McKnifeCommented:
I object because this question has a standard solution, proven thousands of time.
McKnifeCommented:
Both valid proposals which will lead to data recovery or even full recovery.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows 10

From novice to tech pro — start learning today.