Laptop will not recognize Iphone 4g

IPhone 4G, Dell Inspiron 15 3000 series, Windows 10
When I connect iPhone to laptop with cable (I have tried a number of cables and ports) it is recognised in the My PC folder under 'drives and devices' as 'IPhone'. When I open its properties it tells me it is nearly full (only 839MB free of  14.7GB). However when I click on the iPhone folder it is  EMPTY.

I go to ITunes (which I reinstalled twice because of this problem) it does NOT appear under Devices.

What to do? Is there some setting on the IPhone I need to correct etc. Help needed. The material is there but I cant access it
Michael MurphyAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Michael MurphyAuthor Commented:
I have tried to connect the IPhone to a desktop PC and succeeded. But I cannot access the material. The IPhone is listed as 'Internal Storage'.
Michael MurphyAuthor Commented:
I am enclosing two screenshots 1. Shows the IPhone in the MY PC folder (my computer), at bottom left under 'Drives and Devices'

The second screenshot shows what happens when I click on this IPhone icon (more like a washing machine than an iPhone).

When I click on this I get NOTHING, although I am told the folder is nearly full.
Cloud Class® Course: CompTIA Healthcare IT Tech

This course will help prep you to earn the CompTIA Healthcare IT Technician certification showing that you have the knowledge and skills needed to succeed in installing, managing, and troubleshooting IT systems in medical and clinical settings.

I've suggested iFunBox above if you just want to pull off files and data.  I use it on my iPad and iPod to copy data to and fro.

If you want to use iTunes to access the files and data then that is not the way to go.

Look at the suggestion here to update the driver.
Michael MurphyAuthor Commented:
Is now working. Seems to have been simple. When I attached iphone to laptop I am asked 'do you trust the computer' . I had failed to see this. When I answered 'yes' the iPhone was fully recognised.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Michael MurphyAuthor Commented:
Nothing had worked up to the time I trusted the laptop
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.