CRM 2015 - Status Failed, But Working - Email Router Not Working

Hi,

Currently we are experiencing an issue with CRM regarding an update from CRM 2013 to CRM 2015.

Initially we upgraded the organisation to 2015, and found that everything except for the email router was working successfully – so we have tried numerous workarounds. We then discovered that in the CRM Deployment Manager, it stated that our update had failed. We are currently using this organisation daily, and apart from the email router, you would not think there was a problem with it. We have a test organisation, that we also upgraded – however this one was successful – we tried the email router with it and it works perfectly.

Is there a way that we can ‘re-upgrade’ or successfully upgrade the original database, so that we can use the email router?

To confirm, the image below is what we see in the Dynamics CRM Deployment Manager:
Image of test account and main account within Deployment Manager
vehastingsAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Feridun KadirPrincipal ConsultantCommented:
Do you the CRM 2013 version of the database still available?
vehastingsAuthor Commented:
Yes, we do still have the CRM 2013 versions of the database available, as a backup.
This backup is a month old now.
Feridun KadirPrincipal ConsultantCommented:
Ah, that isn't much use then if it is that old.

Let me see if I understand your scenario. You have a CRM 2015 deployment with two organizations (as per your screenshot) that were upgraded from CRM 2013.  And despite the fact Deployment Manager shows the status as Failed your users can still connect to and use the organization. Is that right?

Did you perform an in-place upgrade or did you set up a new CRM 2015 installation and SQL Server instance and then import the CRM 2013 databases to the new SQL Server and CRM?
Acronis True Image 2019 just released!

Create a reliable backup. Make sure you always have dependable copies of your data so you can restore your entire system or individual files.

Iradat SiddiquiCommented:
for CRM 2015 you need to remove the CRM 2013 email router and install CRM 2015 Email router, As CRM 2013 email router will not work with CRM 2015 orgs. Regarding the failing org , I will suggest you to remove the CRM 2013 failed org and again import the same.
vehastingsAuthor Commented:
fixed it

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
vehastingsAuthor Commented:
we fixed it our side
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft Applications

From novice to tech pro — start learning today.