CRM 2015 - Status Failed, But Working - Email Router Not Working


Currently we are experiencing an issue with CRM regarding an update from CRM 2013 to CRM 2015.

Initially we upgraded the organisation to 2015, and found that everything except for the email router was working successfully – so we have tried numerous workarounds. We then discovered that in the CRM Deployment Manager, it stated that our update had failed. We are currently using this organisation daily, and apart from the email router, you would not think there was a problem with it. We have a test organisation, that we also upgraded – however this one was successful – we tried the email router with it and it works perfectly.

Is there a way that we can ‘re-upgrade’ or successfully upgrade the original database, so that we can use the email router?

To confirm, the image below is what we see in the Dynamics CRM Deployment Manager:
Image of test account and main account within Deployment Manager
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Feridun KadirPrincipal ConsultantCommented:
Do you the CRM 2013 version of the database still available?
vehastingsAuthor Commented:
Yes, we do still have the CRM 2013 versions of the database available, as a backup.
This backup is a month old now.
Feridun KadirPrincipal ConsultantCommented:
Ah, that isn't much use then if it is that old.

Let me see if I understand your scenario. You have a CRM 2015 deployment with two organizations (as per your screenshot) that were upgraded from CRM 2013.  And despite the fact Deployment Manager shows the status as Failed your users can still connect to and use the organization. Is that right?

Did you perform an in-place upgrade or did you set up a new CRM 2015 installation and SQL Server instance and then import the CRM 2013 databases to the new SQL Server and CRM?
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Iradat SiddiquiCommented:
for CRM 2015 you need to remove the CRM 2013 email router and install CRM 2015 Email router, As CRM 2013 email router will not work with CRM 2015 orgs. Regarding the failing org , I will suggest you to remove the CRM 2013 failed org and again import the same.
vehastingsAuthor Commented:
fixed it

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vehastingsAuthor Commented:
we fixed it our side
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