i just upgraded to an iphone 5s from 5c i'm not receiving emails from my exchange server through work address,i took the phone to my it department and she said it was the phone

I bought an iphone 5s and now I cant get my work exchange emails,i did when I had the 5c can you help me step by step instructions on how to fix this problem
Tmiller39Asked:
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Kyle SantosCustomer RelationsCommented:

1.

If you have used your credentials on another phone prior to the 5s, they are probably still cached in the Exchange server, and the default number of devices allowed by Exchange Server is 10, some organizations make that fewer.

If you have access to the Exchange/Outlook Web Access: log in and go to Options > See All Options > Phone.
You should see a list of devices that have been setup with that email account, delete any unneeded ones.

2.

Also, if active sync is not enabled connection will not also establish from phone to server.  Try to remove the account from the device and then restart and reconfigure the account.

You can open up the EMC (Exchange Management Console).  

Go to Recipient Configuration > Mailbox

Right-click the Mailbox for the user and select properties

Click on Mailbox Features Tab

Should be able to see everything that is enabled for the user (POP, MAPI, Archive, OWA, ActiveSync)
Source

Let us know if that works or not.
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Tmiller39Author Commented:
Do I use the computer or do this on the phone?and how do I do this exactly
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Kyle SantosCustomer RelationsCommented:
There should be no difference between the 5S and 5C if they both have the same version of iOS.  Your IT person should have access to be able to follow the suggestions provided above. :)
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Tmiller39Author Commented:
I don't know how to do the things you are asking sorry.i've tried rebooting the phone cleared out the email and reinstall but still not working,to open emc I don't know how or what you are talking about using my phone or the computer
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Kyle SantosCustomer RelationsCommented:
Apologies.  I was suggesting things that your IT department would normally take care of.

Let me see if I can help you trouble shoot the problem.  

What were the steps you took switching from iPhone 5c to iPhone 5s?
Is the iPhone 5c wiped of all credentials?
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Tmiller39Author Commented:
Yes the iPhone 5C is Gone I sold it . I call US cellular and talk to a technician and he couldn't help either he said the phone was fine
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Kyle SantosCustomer RelationsCommented:
Ok.  Before you sold the iPhone 5c, did you transfer all your information from the 5c to the 5s using iTunes on your computer?  Or did you start with a brand new 5s with nothing on it?
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Tmiller39Author Commented:
I transferred my contacts and pictures I had saved on iCloud,I've switched from 3 different iPhones and never had this problem
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Kyle SantosCustomer RelationsCommented:
Ok thank you.  Before we do anything else.  

Is your iPhone 5s information backed up in iTunes on your computer?
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Tmiller39Author Commented:
No don't have a computer at home I have one at work and no it's not iTunes backed up
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Kyle SantosCustomer RelationsCommented:
I know this is a bit late now, but for future reference, I recommend when you switch phones in the future you choose the iTunes backup method.  This way you can always make a backup of all your iPhone's contents, settings, etc. and if you happened to get an iPhone 6 you can restore your backup straight to the iPhone 6 and everything will be there ready to go (updates required of course).

What I think is happening in your situation right now is your work's Exchange server is not recognizing that you switched from the 5c to the 5s.  So to reiterate,

1.

If you have used your credentials on the iPhone 5c prior to the 5s, the credentials are probably still cached in the Exchange server, and the default number of devices allowed by Exchange Server is 10, some organizations make that fewer. This means you will need to ask your IT department to validate this step.

2.

You can open up the EMC (Exchange Management Console).  

Go to Recipient Configuration > Mailbox

Right-click the Mailbox for the user and select properties

Click on Mailbox Features Tab

Should be able to see everything that is enabled for the user (POP, MAPI, Archive, OWA, ActiveSync)
Your IT person will need to do step 2.

3.

If active sync is not enabled, the connection will not establish from your iPhone 5s to the Exchange server.  Try to remove the account from the iPhone 5s,  restart the iPhone 5s, and reconfigure the account on the iPhone 5s.
Once you have tried those steps 1-3 please let me know if that worked or not.

:)
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Tmiller39Author Commented:
Thanks for all your help what I did is go in my phone on my work exchange and I had 10 phones under my account so I deleted all 10 phones uninstalled my exchange then put it back in and now it's working
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Kyle SantosCustomer RelationsCommented:
Great!  I am glad I could help.  Let me know if you have any questions on how to close this question.   :)
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Tmiller39Author Commented:
How do I close my account out I'm just a basic member and really don't want to get charged
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Kyle SantosCustomer RelationsCommented:
1. To close this question click "accept solution " on one of the solutions I provided.

2.  A basic member is a free membership and does not require to be closed or canceled.  Whenever you have a technical question or would like to check out other solutions, articles or videos you can use this same account.

:)
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Kyle SantosCustomer RelationsCommented:
TMiller did you need help with anything else? :)
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