OkiData 420 Printer not seeing network card

I have a client who replaced a broken OkiData 420 printer with a replacement of the same model.  However, the replacement did not have a network card so he moved the network card from the old printer to the replacement one.

The network adapter has power and link lights, but it is not seeing the printer.  I can open the web portal of the network adapter and I see it's powered and online, but the "OkiLAN" screen displays the printer status as "Offline, printer not attached."

We're power cycled it numerous times, tried taking it offline and pressing Shift+Reset, and it's still displaying the same thing.

This is the extent of the information I've been able to find online.  Are there any settings that need to be updated on the printer for it to see the network adapter?  Or vice-versa?  Any thoughts on getting this going?

OAC TechnologyProfessional NerdsAsked:
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Scott CSenior EngineerCommented:
It's possible he statically fried the card when moving it.  Do you know for sure he was properly grounded when doing the swap?
William FulksSystems Analyst & WebmasterCommented:
I believe this applies to your module, and is how to do a reset on that card - http://my.okidata.com/idocs2.nsf/%28MOC-ML491n%29/B6317451A0947E698525797C006AE24B?OpenDocument

If you can get to the web portal then it is definitely working at least someone. Are you sure the adapter is the right kind for your model printer? You may try cleaning off the connectors and make sure that it's seating properly just in case.
OAC TechnologyProfessional NerdsAuthor Commented:
ScottCha - As far as I know, yes.  The network card is rather easy to get in and out and the only place you can really grab it is the big metal bracket anyhow.

William - Tried that link, but can't get anything to print as the network adapter can't see the printer.  The lights are lighting up as expected.
William FulksSystems Analyst & WebmasterCommented:
I'm leaning toward what Scott said. The card may be fried or at least partially. I would assume it's getting some kind of power from the printer if you're able to hit the web GUI for it, but there's some kind of disconnect in between.

When you power cycled it, did you unplug the power cable and leave it completely off for a few seconds to full discharge everything?
I don't know about OKI but I have seen similar things with other printers. The issue I refer to is the fact that some printer options require a firmware change. In many cases the manufacturer decides that it is cheaper to make just one hardware box, and enable the various "options" in firmware. Unless you buy the option with the printer, it will never work, even though the hardware is in the printer.

WIth the OkiData 420, there appear to be 2 models: the 420 and the 420n. Although I have not found full specs, it would appear the 420n is the one with the network i/f.

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