trying to get data off dying WD SES external drive

Customer brought me a 500GB WD external drive with his music on it.  He couldn't access the drive.  I took the drive out of the case intending on connecting it as an internal drive but it doesn't have a normal SATA connection. When I plug it in it says that it's a WD SES drive.  At first when I plugged it in without the case I could access the drive and I got about half the music off it.  All indications are that the drive is failing.  It's USB 3.0 but I can only plug it into USB 2.0 ports and get the operating system to recognize it at all.  Now it sees it as a drive letter, but I can't click on it and get anything.  I've tried this on multiple systems XP, Win7 and Windows 10.  I've put it in the freezer but I still can no longer see any folders.  I was thinking the member might be screwed up and a fixmbr might have a chance of making it so I can access the data before the whole thing dies.  Does anyone have any other ideas?  
Thanks,
Al
Alan SilvermanOwnerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

dbruntonCommented:
Try a util such as GetDataBack https://www.runtime.org/data-recovery-software.htm (free to try).

If it sees data pay for full functionality but I suspect the drive is toast.  If it is extremely valuable data then send it to a data recovery agency.
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
noxchoGlobal Support CoordinatorCommented:
The culprit could the USB controller. Have you checked if you can buy an adaptor which would let you connect it to a SATA or to USB?
0
Alan SilvermanOwnerAuthor Commented:
brunton, I tried Get Data Back.  I think it's toast.  Seeing a drive letter sometime just gives me false hope.
noxcho, could you explain further. I've tried two different USB 3.0 cords.  All they can do is plug into the single USB 3.0 connector that exists.
Thanks,
Al
0
Cloud Class® Course: Microsoft Exchange Server

The MCTS: Microsoft Exchange Server 2010 certification validates your skills in supporting the maintenance and administration of the Exchange servers in an enterprise environment. Learn everything you need to know with this course.

noxchoGlobal Support CoordinatorCommented:
If you have opened the box and took the drive out, what interface does it have? SATA or some other? The idea is to connect the drive directly to a motherboard SATA port.
0
dbruntonCommented:
Try the WD Data LIfeguard util http://support.wdc.com/product/download.asp?groupid=810&sid=3&lang=en

Do the short test and it'll probably confirm drive is dead.  You can try the other tests as well.
0
Alan SilvermanOwnerAuthor Commented:
noxcho, this is one of those drives that doesn't have a sata connection.  When I took it out of the case there's still only the USB 3.0 connection.  Maybe that's what they mean by a SES drive.  I've seen these before and I don't like them.  When I take a sata drive out of a case I want to see a sata connection.
I'll try the data lifeguard.
Thanks,
Al
0
noxchoGlobal Support CoordinatorCommented:
Take a picture if the drive connector when you take it out and post here.
0
Alan SilvermanOwnerAuthor Commented:
Data lifeguard smart report says it passed. Was able to run GETDATABACK for NTFS. Got error 55 for every sector.  Assume it's fried.  
I was able to get 250GB of my customer's 350GB off the disk before the final death.  Strange that the Smart data still said it was OK even after none of the sectors were any good.
Thanks for all your help,
Al
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Hardware

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.