Junk Mail Settings GPO for Outlook 2010

The users on our estate are currently using Microsoft Outlook 2010 clients.  We currently have groups of users where one set will have their safe senders list and safe Recipients list populated in their Junk Mail settings, where others won't have the list populated.

Policy configuration:

Microsoft Outlook 2010/Outlook Options/Preferences/Junk E-mail show:

-Add e-mail recipients to users' Safe Senders Lists - Enabled
-Overwrite or Append Junk Mail Import List - Enabled
-Permanently delete Junk E-mail - Disabled
-Specify path to Safe Recipients list - Enabled
      -Specify full path and filename to Safe Recipients list:
            \\org.net\NETLOGON\Save_Sender_list\EmailList.txt

-Specify path to Safe Senders list - Enabled
      -Specify full path and filename to Safe Senders list
            \\org.net\NETLOGON\Save_Sender_list\EmailList.txt

-Trigger to apply junk email list settings - Enabled


1. Both sets of users are using Outlook 2010 clients and we are working with Exchange 2010 servers.
2. GPO is being applied to both set's of user's profile based on findings from gpresult report.
3. Attempted to run gpupdate /force on affected user machines, however no change
4. Edge Server transport rules have not been applied for this configuration
5. Both sets of users have logged into other machines residing in the same OU as their own machines using their network accounts - Junk Mail settings are the same.


Registry setting for both sets of users is set as following in the following location:

HKEY_CURRENT_USER\Software\Policies\Microsoft\Office\14.0\Outlook\Options\Mail

junkmailimportappend - DWORD = 0
JunkMailImportLists - DWORD = 1
junkmailpermdelete - DWORD = 0
junkmailsaferecipientsfile - \\org.net\NETLOGON\Save_Sender_list\EmailList.txt
junkmailsafesendersfile - \\org.net\NETLOGON\Save_Sender_list\EmailList.txt
junkmailtrustoutgoingrecipients - DWORD = 1
khanfeAsked:
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khanfeAuthor Commented:
Forgot to add that both sets of users are able to browse to the location where the list is stored:

\\org.net\NETLOGON\Save_Sender_list\EmailList.txt
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David Johnson, CD, MVPOwnerCommented:
do you have the ADM file for the appropriate version of office?
Office 2013: http://www.microsoft.com/download/details.aspx?id=35554
Office 2010: http://www.microsoft.com/download/details.aspx?id=18968
Office 2007: http://www.microsoft.com/download/details.aspx?id=3798
Office 2003: http://www.microsoft.com/download/details.aspx?id=9035 
Other than that you seem to have the settings as per https://support.microsoft.com/en-us/kb/2252421
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khanfeAuthor Commented:
Yes, the ADM file in use is from Office 2010...
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khanfeAuthor Commented:
The issue was identified as a corrupt junk email object in Outlook.  This object was exposed through the MFCMAPI tool which can query the MAPI store and deleted from there.  Once deleted, the safe senders list appeared in the Junk Mail settings.  Instructions are provided in the article link below:

https://support.microsoft.com/en-us/kb/2860406
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khanfeAuthor Commented:
The issue was resolved following the article I've provided in my final comment.
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