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Google Analytics tracking Multiple buttons per user
I run a comparison site that shows a variable number of "contact me" buttons (up to 5 ) on a results page. I am currently running goal tracking which shows a conversion at the time the user completes the initial form which calls up the results page . However I need to record the next goal level which is when the user clicks on one or more of the "contact me" buttons.
I want to track the click only once. Say, if, for instance, the user clicked on five options I only want them recorded once in order to track keyword effectiveness to this level. The site is written in PHP/MySql. My site developer is not experienced in analytics tracking so I want to know how to get started from here.
I want to track the click only once. Say, if, for instance, the user clicked on five options I only want them recorded once in order to track keyword effectiveness to this level. The site is written in PHP/MySql. My site developer is not experienced in analytics tracking so I want to know how to get started from here.
Kyle Hamilton
If you don't care which button was pressed then why not track the contact me page plus referer?
ASKER
Thanks for your response Kyle.
You suggested we track the contact me page plus referrer. Sorry if this sounds totally ignorant but perhaps I am misunderstanding you or I have not communicated our situation correctly.
The flow is that the user arrives at a contact me page after completing a short form. I do track that path currently. At that point the user can choose to click one of the five contact me buttons or none at all. Clicking on any button does not lead on to any other page, all it does in the web site is change the image and text on the clicked button.
Sorry if that sounded repetitious but I am not sure that I initially correctly conveyed the working of what you called the contact page.
Ok, so if you haven't misunderstood me and I just haven't grasped what you meant, could you please explain further how we track the contact page plus referrer to get the information we need.
You suggested we track the contact me page plus referrer. Sorry if this sounds totally ignorant but perhaps I am misunderstanding you or I have not communicated our situation correctly.
The flow is that the user arrives at a contact me page after completing a short form. I do track that path currently. At that point the user can choose to click one of the five contact me buttons or none at all. Clicking on any button does not lead on to any other page, all it does in the web site is change the image and text on the clicked button.
Sorry if that sounded repetitious but I am not sure that I initially correctly conveyed the working of what you called the contact page.
Ok, so if you haven't misunderstood me and I just haven't grasped what you meant, could you please explain further how we track the contact page plus referrer to get the information we need.
oh, I see. I misunderstood. It's just unusual that a user would click on a button, and nothing happens, but of course I know nothing of your application :)
so, you need to track if the user clicked on any of the buttons, regardless of which one, or do you want to know which button they pressed?
Also, a user could click on one or more buttons multiple times and you only want to track that activity once off?
so, you need to track if the user clicked on any of the buttons, regardless of which one, or do you want to know which button they pressed?
Also, a user could click on one or more buttons multiple times and you only want to track that activity once off?
ASKER
Lots happens when someone clicks on the button. We send emails, update the database but don't move to a new page in case further buttons are clicked.
So all we want to do is to record the first contact button being clicked and then to ignore any subsequent ones. It makes it then possible for us to track the keyword, ad, and other dimensions which would get us one step closer to the end of the funnel which is off-line.
So all we want to do is to record the first contact button being clicked and then to ignore any subsequent ones. It makes it then possible for us to track the keyword, ad, and other dimensions which would get us one step closer to the end of the funnel which is off-line.
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ASKER
Thanks for the help Ray. Our developer is taking your comments as his starting point.
Thanks for the points and best of luck with it! ~Ray