I'm currently investigating Remote Support tools for my workstations users spread across multiple differnt IP subnet and geographical locations globally. Here's the background:
Single AD domain but multiple AD sites/Subnets across 3 different continents
Workstations are using: WIndows 7, 8.1 up to Surface 3 Pro Win 10.
and I wonder if anyone can suggest me which software to try and use with the following requirement:
1. Remote user must be alerted as courtesy before accepting/allowing remote assistance.
2. IT Team should be able to find or connect directly to the workstation without having to ask the user computername / IP address. So there is way to map & dynamically update the existing logged in username with the computer name.
3. ability to transfer files in/out two ways.
4. IT Team should be able to remotely support the user with just wifi / interent conention with no VPN software conention to the Head office.
Any kind of suggestion and help would be greatly appreciated.