Remote Support software for multiple office location and different AD ?
Hi People,
I'm currently investigating Remote Support tools for my workstations users spread across multiple differnt IP subnet and geographical locations globally. Here's the background:
Single AD domain but multiple AD sites/Subnets across 3 different continents
Workstations are using: WIndows 7, 8.1 up to Surface 3 Pro Win 10.
and I wonder if anyone can suggest me which software to try and use with the following requirement:
1. Remote user must be alerted as courtesy before accepting/allowing remote assistance.
2. IT Team should be able to find or connect directly to the workstation without having to ask the user computername / IP address. So there is way to map & dynamically update the existing logged in username with the computer name.
3. ability to transfer files in/out two ways.
4. IT Team should be able to remotely support the user with just wifi / interent conention with no VPN software conention to the Head office.
Any kind of suggestion and help would be greatly appreciated.
Thanks.
I'm currently investigating Remote Support tools for my workstations users spread across multiple differnt IP subnet and geographical locations globally. Here's the background:
Single AD domain but multiple AD sites/Subnets across 3 different continents
Workstations are using: WIndows 7, 8.1 up to Surface 3 Pro Win 10.
and I wonder if anyone can suggest me which software to try and use with the following requirement:
1. Remote user must be alerted as courtesy before accepting/allowing remote assistance.
2. IT Team should be able to find or connect directly to the workstation without having to ask the user computername / IP address. So there is way to map & dynamically update the existing logged in username with the computer name.
3. ability to transfer files in/out two ways.
4. IT Team should be able to remotely support the user with just wifi / interent conention with no VPN software conention to the Head office.
Any kind of suggestion and help would be greatly appreciated.
Thanks.
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Does it have live / dynamic address book that can be used / shared among the IT team to access the most updated user workstations ?
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Dameware still doesn't have live address book which maps user account to the computer they logged on.
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@NVIT: yes but somehow with the Remote Assistance it doesn't give me the way to map username into AD computer object ?
My users mostly don't know how to find IP address and it is quite challenging to ask them for IP config address value :-|
My users mostly don't know how to find IP address and it is quite challenging to ask them for IP config address value :-|
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ok, does Remote Assistance is the builtin windows 7 and above user assistance service ?
how can they send out email to grant the access ?
will it works if the IT support team is in the HQ behind firewall and the user is in their home WiFi ?
how can they send out email to grant the access ?
will it works if the IT support team is in the HQ behind firewall and the user is in their home WiFi ?
ASKER
ok, using the PSLogged on, I cannot get the computer name after waiting for more than 5 minutes:
so it is not really works for normal user account I guess.
Error opening HKEY_USERS for Site12DESKTOP02
Unable to query resource logons
....
.
.
.
Error opening HKEY_USERS for HQ81SURFACE
Unable to query resource logons
....so it is not really works for normal user account I guess.
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Ah.. so turning on the Remote Registry in all domain joined workstation and servers. Is there any Group Policy to do that ?
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