Outlook App for iOS and Driod Question

So I have AD RMS installed in my environment and found that the native mail apps on both iOS and Driod do not decrypt RMS mail.
So I downloaded Outlook App and at first the app did not decrypt. I am not sure if an update was applied to the app or the server, but all of a sudden without doing anything on my iPhone RMS e-mails started to decrypt properly.  I got all excited and tried it on a DRIOD 4.4.4 build and no go.  

Does anyone have any insight on this?
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yo_beeDirector of Information TechnologyAsked:
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btanExec ConsultantCommented:
It will be better to use InTune fro the mobile mgmt. aspects and it can check on enrollment status and deployed policy state. As of now, I understand the mobile application management policies support:
•· Devices that run Android 4 and later.
•· Devices that run iOS 7 and later.

But I notice this so not sure if has matured further
•You can’t read or create messages protected with AD RMS, so you might not want to throw away OWA for Devices just yet if you use RMS heavily.
http://summit7systems.com/microsoft-releases-outlook-for-ios-and-android/
Though separately, it stated RMS is supported in the ver4 of RMS SDK - see
What's new in SDK v4.0?
•AD RMS support - IT admins can use RMS enabled applications on mobile devices with the new AD RMS server's mobile device extensions.
 NOTE: If you receive an error, you haven’t registered on Microsoft Connect. To register: go to www.connect.microsoft.com, sign in with your Microsoft Account > Directory> Search for Rights Management Services > Join.
http://blogs.technet.com/b/rms/archive/2014/07/18/rms-sdk-4-0-is-in-ga-now.aspx and in an older 2012 post http://blogs.technet.com/b/rms/archive/2012/06/29/touchdown.aspx
However, there are mentioned of alternative
TITUS also offers RMS support for email and attachments. Support is for both AzureRMS and AD RMS. See the TITUS app on the Google Play Store - https://play.google.com/store/apps/details?id=com.titus.email

Otherwise from Intune, in step 3: Create a mobile application management policy in the second link below, it does state the encrypt app data as it is though not RMS per se.

Some key links to reference
Get ready to enroll devices in Microsoft Intune
https://technet.microsoft.com/en-us/library/dn646962.aspx

Protect data using mobile application management policies with Microsoft Intune
https://technet.microsoft.com/en-us/library/dn878026.aspx?WT.mc_id=Blog_Intune_Announce_PCIT

Troubleshoot app deployment problems in Microsoft Intune
https://technet.microsoft.com/en-us/library/dn646954.aspx
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yo_beeDirector of Information TechnologyAuthor Commented:
Still want to know why The newest version of Outlook App does not work on Driods, but does work on iOS?
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btanExec ConsultantCommented:
Will it got to do with making sure the mibile extension is also installed at backend https://www.microsoft.com/en-us/download/details.aspx?id=43738
also best to uninstall all past outlook apps esp since the new ones is supposed to replace the past Outlook.com Android app

It did mentioned though...
You don’t need the mobile device extension to consume or author protected email on devices if they use mail applications that support Exchange ActiveSync IRM. This native support for RMS and mobile devices was introduced with Exchange 2010 Service Pack 1.
https://technet.microsoft.com/library/a69ead9d-7dd3-4b38-9830-4728e9757341
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yo_beeDirector of Information TechnologyAuthor Commented:
I do not have the Mobile Extension part installed yet.
Just strange that the app works perfectly fine on an iOS and not on a Driod.
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btanExec ConsultantCommented:
it may be using its native Mobile OS but better to ensure the necessary req is to the latest support since mobile OS version support may differ. As of now, this is ot a straightforward troubleshooting unless there are more of such device having such symptoms.
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yo_beeDirector of Information TechnologyAuthor Commented:
All Driod's do not work and all iOS do with the Outlook App (Nothing configured with the Native Mail app on either device).

This stinks.
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btanExec ConsultantCommented:
Really disappointing too esp MS stated this
You don’t need the mobile device extension to consume or author protected email on devices if they use mail applications that support Exchange ActiveSync IRM. This native support for RMS and mobile devices was introduced with Exchange 2010 Service Pack 1.
https://technet.microsoft.com/en-us/library/dn673574.aspx

The Active Directory Rights Management Services Mobile Device Extension is just an add-in installed on AD RMS nodes running on Windows Server 2012 and Windows Server 2012 R2 to extend RMS support to mobile devices and mobile device applications using the Rights Management Services SDK 4.0, such as the RMS Sharing app for Android and iOS as well as other Microsoft and third-party applications.

...and Outlook apps is supposed to replace OWA for Android as
Q. What happens to the current Outlook Web Access (OWA) for iPhone/iPad/Android apps?

A. The new Outlook app replaces OWA for iPhone/iPad/Android. We are leaving the OWA for iPhone/iPad/Android apps in market for the time being because there are some advanced Office 365 and Exchange Server features that are not yet available in Outlook. Customers who require these advanced features (e.g. viewing Information Rights Management protected mails, support for Apps for Outlook) can continue to use OWA for iPhone/iPad/Android until those features are available in Outlook.
https://blogs.office.com/2015/01/29/deeper-look-outlook-ios-android/

...but on further checking the apps support for IRM for email as per even Outlook app is not stated. Specifically for OWA for Android, it stated
device must be running Android 4.4 Kit Kat or higher.
Your mailbox must be running on Office 365 for business. (This does not include Office 365 Personal, Office 365 Home, or Outlook.com.). Wondering will OWA for Android also have the same error state
https://technet.microsoft.com/library/dn655136.aspx#BKMK_ClientCapabilities

so it is not really sure it is fully functional for the Outlook Apps if OWA for Android is found working instead.
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yo_beeDirector of Information TechnologyAuthor Commented:
I submitted a ticket with the support team.
I saw that version 1.3.6 supported RMS consumption, but for some reason when I go to Google Play it installs 1.3.2 rather than the newest version 1.3.8.
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btanExec ConsultantCommented:
Thanks for sharing - separately I also Nine as alternative for info
http://appcrawlr.com/android/nine-exchange-activesync
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yo_beeDirector of Information TechnologyAuthor Commented:
I just updated my Driod Outlook App to 1.3.9 and still having the issue.
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btanExec ConsultantCommented:
I suspect the Mobile Extension may still be needed, have to hear out from support team.
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yo_beeDirector of Information TechnologyAuthor Commented:
only that it has been report to developers when I was still on 1.3.2 and 1.3.9 was released around the same date I submitted it.  I hope this is resolved by 1.4.0
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btanExec ConsultantCommented:
noted thanks - it may be a bug that the developer has to check out then
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yo_beeDirector of Information TechnologyAuthor Commented:
Follow Up:

Support finally got back to me on this and stated that this feature in Outlook App for the Driod is currently not supported.
The developers have this on their to do list.

Thanks for all you help during this.
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btanExec ConsultantCommented:
Noted we hit the right jackpot then hope that I have assisted.
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yo_beeDirector of Information TechnologyAuthor Commented:
Support Team for the App stated it was not support in the Driod OS
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