Scan to network share - Xerox 3655

I work for a small business with 5 locations.  All of the remote branches have identical hardware and software except for the one I am having issues with. The hardware is the same but this is our first Server 2012R2 site and we have virtualized (Hyper-V) the server.  The old sites are running Server 2008R2 with no Hyper V servers. They are all in the same domain and all have their own subnet. We are connected via a private WAN.

I am trying to setup scan to network folder on this Xerox 3655 like it was setup before on the same hardware but with Server 2008R2 installed.  I continually get a login error message.  I am using the same login I used as before (and verified multiple times) and have verified that share and NTFS permission are correct.  I am able to scan from this printer to another locations shared folder but cannot scan to any shared folders at this site, including any workstations (Win 7).  I have spoken to Xerox support and they assure me that the firmware version I am running is compatable with Server 2012R2.

What could I be missing?
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jorge diazSECommented:

so you are not able to scan to any device on the segment, including the windows 7 computers, right?

is there a firewall sitting in front of it? Also, just for curiosity, have you tried using the domain admin credentials as a test?
BHeshkaAuthor Commented:
Thanks for reply.  There is no firewall, either hardware or software that would be interfering. I have also tried using a domain admin account.  Still no luck.

Any other suggestions.
BHeshkaAuthor Commented:
Yes I cannot scan to any computer in that subnet.
BHeshkaAuthor Commented:
Ok so, wireshark showed a NTLM failure with user workstation\printer (printer is my username). I had to disable "prefix machine name" and add the domain to the username on the Xerox unit.

Strange that the 2008r2 environment will not work with those changes. If I use a domain name it fails.

I also deployed a group policy with regards to saving NTLM credentials. Not sure if it was needed but thought I would mention.

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BHeshkaAuthor Commented:
Issue resolved
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