cannot configure Outlook with Autodiscover

I can't configure my Outlook through autodiscover. Where I can diagnosis and fix my problem ?
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Luis MouraCommented:
What version of Exchange you are running?
StuartTechnical Architect - CloudCommented:
Ctrl + right click the outlook Icon in the task bar and select test autodiscover, please then post the results. Also note your Exchange version as suggested
AXISHKAuthor Commented:
Exchange 2010. Tks
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AXISHKAuthor Commented:
I find that the account can be setup by manually setup the server information.
However, the authentication need to setup with basic authentication.

Is there some wrong with the setting

StuartTechnical Architect - CloudCommented:
Please copy and paste the full text output
MASEE Solution Guide - Technical Dept HeadCommented:
Do you have A record "" in your internal DNS server which is pointing to Exchange server (local IP)?
If not please create one. Use the article below to create one.
Do you have autodiscover URL configured in Exchange? Please use this command to check
Get-clientAccessServer | fl Name,AutoDiscoverServiceInternalUri

Open in new window

If you see the default URLs set by exchange installation use the below command to set it to the same as external.        
Set-ClientAccessServer -Identity server1 -AutoDiscoverServiceInternalUri ""

Open in new window

Make sure split DNS/Pinpoint DNS in place
check step1 and 2 for configuring DNS
AXISHKAuthor Commented:
#1 DNS has been setup with team.local and srvex & srv host name appear in
while only srvex appear in team.local. The DNS is only for local query.

#2 certificate is issued to by local CA. There are two DNS name - and under Subject Alternative Name

May need to rework the whole certificate what here are some questions. Is the following steps correct or not ?

1. Under Exchange console, New Exchange Certificate, I shouldn't click "Enable wildcard certificate".
2. Under New Exchange Certificate, is the selection correct ? The following is filled out automatically when I select the option below :
    Outlook Web App is on the intranet :
    Outlook Web App is on the internet :
    Exchange Active Sync :
    Client Access Server :
    autodiscover used on the internet :

It seems that is used in autodiscover instead of Should there be any setting need to configure on Exchange using ?


[PS] C:\Windows\system32>Get-clientAccessServer


[PS] C:\Windows\system32>Get-clientAccessServer  | fl Name, AutoDiscoverServiceInternalUrl

Name : SRVEX

[PS] C:\Windows\system32>Get-OabVirtualDirectory |  fl Server,Name,internalurl,externalurl

Server      : SRVEX
Name        : OAB (Default Web Site)
InternalUrl :
ExternalUrl :

[PS] C:\Windows\system32>Get-WebServicesVirtualDirectory | fl name,internalurl,externalurl

Name        : EWS (Default Web Site)
InternalUrl :
ExternalUrl :
MASEE Solution Guide - Technical Dept HeadCommented:
You have to set these URLs using my article above in postID#40970679

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AXISHKAuthor Commented:
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