Mac book pro not printing correctly to network printer

I have a windows network and a user wanted to use his MAC on the network to connect to Shares and printers. The sharing of files is fine but when the user goes to print say an excel document the only thing that prints is the tabs (Border) but no content. I thought it might be a printer driver issue so I changed printers to a different network printer and got the same results. Now I am not a MAC guru so I am having some difficulty finding how to fix this issue. Any suggestions. The OS the MAC is running is OS X.
TimSr. System AdminAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Ugo MenaCommented:
There are a few things to check within the Excel document.
- Check the page setup to make sure you have selected the proper page size and layout.
-Check within the Print dialogue to make sure you have Active Sheets or Entire Workbook selected within Print What see attached for screenshotEXCEL_PrintWhat_PrintDialog.pdf
0
Justin BradshawOwnerCommented:
Go to the printer's website and download the newest Mac driver there. Install it and then re-add the printer (after removing the one you have).
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
TimSr. System AdminAuthor Commented:
Sorry i left this question open for so long without updating. This issue is with a customer that I visit once a month so I will be a little while before I can test again. I will pass on the information to the user and see what happens and will update then when I have more info. Thank you in advance for providing some solutions.
0
TimSr. System AdminAuthor Commented:
Installing drivers made for the MAC solved the problem.
0
Justin BradshawOwnerCommented:
Great. Happy to help.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Mac OS X

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.