I have a Moto X First Generation, model XT-1053 in excellent condition. I take all updates for OS and apps. I now have only one non-standard app called Photo Editor that is only a couple weeks old. For my cameras I use the Motorola Camera app. About last April, after a trouble-free year, with KitKat OS, I lost the ability to use my main camera with flash that faces away from me. My selfie camera still works. The first time I noticed this, I was trying to change from selfie cam to main cam and the cam swap button that comes up in the camera app was missing. I sort of remember a camera error message that I clicked through in a hurry before that. Definitely saw error reported prior to losing swap button weeks later, after Motorola returned phone to me. Reportedly on the internet this problem is fairly common.
I reset and factory reset and could not get it back. No solution found on internet. I contacted Motorola support and eventually found someone that got to do a different style of factory reset that was more thorough and the camera swap button was available again. I thought I was done. It lasted about three days. Then swap missing again. Motorola didn't know what to say. I shipped phone to repair and they had it a month and wanted to swap out for new second generation MotoX. I asked for my phone back. Got it and swap button still missing. Factory reset got the swap button back again. Then it disappeared again after about two or three days. Then factory reset got it back for one or two pictures only. Tried two or three different camera apps from Google Play Store and they reported an error and then ran selfie camera without swap button, just as Motorola app did. What I remember about the error reported from Motorola app and others was Camera "busy" or "unavailable" depending on which app does reporting. A few days later Lollipop available. Installed Lollipop and swap button reappeared for about two pictures I think. I gave up in mid-May and now was looking into it again as I use it a lot and need to do something.
Someone that repaired phones for US Cellular said on a thread somewhere the camera failure can be a loose connector or failed silicon, and sometimes fixed with new camera and ribbon cable part. Found my part at ebay $6 and at Amazon $20
through US Cellular and called US Cellular today. US Cellular Tech support said this came up a lot and is the same frequent failure on MotoX second gen and other Moto models.
For the price of the part, I will probably try replacing the camera part hoping it is a silicon failure and maybe get another year of use before failure. Before I do I wanted to ask you all:
1. Have any developers heard of this issue and can you say anything helpful about it?
2. Is it likely the OS?
2. Since Motorola likes open source, I went to opensource.motorola.com to see if community has any info. Under "known issues" there is a camera issue on Samsung. Is it man-months of effort to patch code, Wouldn't someone want to do this and sell the fix to Motorola if it is a software issue?
From opensource.motorola.com searched community for "camera" and got ...
Looking forward to your response. If you just want to joke about it I could use that too.