We have a Dell XPS 13 L321, TAG # 2HYSCT1 that was purchased through my work (Government). At startup we get a Password/Unlock Key request with the Unlock Key Hint of 5A9270B4, but that changes if you reboot it, nobody has any idea what it is including the old user. We contact Dell and they can't seem to help because we don't know who purchased it, so they say the don't have a key for it, crazy I know! So we have tried to explain that we don't have the name of the person but it was purchased by the Government but they still can't give us a key and told us to go to Best Buy or Future Shop and for obvious reasons this laptop cannot be given to anyone outside our department.
Does anyone have any idea how to retrieve this or do we just trash it.
Thanks in advance for the help.