iPhone will not clear website data

My iPhone 5 is running iOS 8.2, and the "Clear History and Website Data" option does not clear the cached website data.  I've made some changes to my website, and the previous pages are still loading on the iPhone.  This doesn't happen on my iPad, which is still running iOS 8.1.2.
ddantesAsked:
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Kyle SantosCustomer RelationsCommented:
Why are you not updating the devices to iOS 8.4.1?

What browser are you using to check the changes?  Do the changes appear on any other browsers?

What changes are you making to your site?
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ddantesAuthor Commented:
I've been waiting for the iPhone to present a message that new software is available, and it has not done that.  If you could instruct me how to perform the update without waiting for the prompting message, I'd appreciate it.  Regarding the revisions to my website, they appear correctly on my desktop using IE11 and on my iPad using iOS 8.1.3.
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Kyle SantosCustomer RelationsCommented:
Its not MANDATORY that the devices be updated, but I was merely curious.  I can walk you through that, but I believe we should be able to figure out why the changes are not showing up on your iPhone. :)

On your iPhone, are you using Safari or another browser?
What browser are you using on the iPad?
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Kyle SantosCustomer RelationsCommented:
Also, it could be an issue with your media query at the iPhone's resolution.  For example, check this article out: Introduction to CSS Media Queries.
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Kyle SantosCustomer RelationsCommented:
When I do testing for mobile devices I use Google Chrome's developer tools.  On Chrome press CTRL + SHIFT + i and then click the tiny cell phone icon to bring up the device emulator.  There will be an option to choose what device you want to display your website and it will show you the resolution at which you need to set your media query.

Screenshot_3.png
When your website looks good on the emulator then use your physical iPhone to see how the handling and touching of the links works.
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ddantesAuthor Commented:
Both the iPad and iPhone use Safari.  I don't think this is a media query issue, because our media query determines what page to load, the correct page is loaded.
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Kyle SantosCustomer RelationsCommented:
RE: updating your devices to the latest iOS version?

Go here
https://www.apple.com/support/iphone/backup/
This page has everything you need to know so you can make an iPhone backup from start to finish. You’ll also find out how to restore your data from a backup if you already have one.

Its always good practice to backup your devices before updating to the next version of iOS.  

Once you're done backing up the devices go to:

Settings
General
Software Update

In this screen the phone will show you are either: 1) up to date with the latest iOS or 2) It will present you an option to update the iOS version.

Personally, I prefer to update my devices through iTunes, but if you're not near a computer that's ok. There is an automatic option to update your device via wifi.  (But it will take longer and if you do not have enough room on your device you may have to delete stuff.)
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Kyle SantosCustomer RelationsCommented:
Both the iPad and iPhone use Safari.  I don't think this is a media query issue, because our media query determines what page to load, the correct page is loaded.

On the iPhone can you try using Chrome instead of Safari?  Is anything different?
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ddantesAuthor Commented:
I wasn't aware that Chrome could be used on my iPhone.  I only use that device to examine my dedicated mobile web pages for testing purposes.   I didn't see your most recent post before starting the update of Safari iOS.  I'll post again after the update...
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Kyle SantosCustomer RelationsCommented:
Ok, thanks for the update.  I hope this works out for you!

If you need more experts to examine how you would possibly fix the development side of this problem use the Request Attention system and ask to have more topics added that involve CSS and web development because this doesn't seem to be a problem with clearing the browser cache and website data.  (The reason I suggest adding those topics is because I'm not as knowledgeable about those topics; I'm more of an Apple device nerd.)

:)
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ddantesAuthor Commented:
Thank you for your suggestions.  After udating to iOS 8.4, the App Store is a blank page, so I can't download Google Chrome.  The issue of failure to clear browser cache persists.  Do you have an iPhone?  If so, please visit www.mauitradewinds.com/m_StarWind.htm  and find the photo which shows a king-size bed.  Does the caption mention air conditioning?  If so, you are looking at the revised page which will not load on my iPhone.
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Kyle SantosCustomer RelationsCommented:
I looked on my desktop browser and on my iPhone 6+.

Desktop - Chrome
Screenshot_1.png
iPhone 6+
Screenshot_2.png

I definitely see the problem you're seeing and the sentence that you changed is not updating for mobile devices.  I took a look on my iPad and do see the updated sentence talking about air conditioning.

For some reason the updates you're making are ok for desktop and tablet, but the changes are not being picked up for mobile devices. :(
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Kyle SantosCustomer RelationsCommented:
By the way, I tried Chrome on my iPhone 6+ and the text is still the old sentence and not the updated one.
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ddantesAuthor Commented:
I couldn't understand how your mobile device is loading a cached version of the page, when you never visited it before.  It turns out that your media query point was relevant.  There is additional code on the page, with text that needed to be edited.  It's working on iPhone now, and I appreciate your patience with all the testing.
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Kyle SantosCustomer RelationsCommented:
I loaded
www.mauitradewinds.com/m_StarWind.htm
on my iPhone and iPad.

The iPhone does not have the updated sentence.
The iPad does have the updated sentence.
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ddantesAuthor Commented:
Our postings crossed.  It should appear correctly on your iPhone now.
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Kyle SantosCustomer RelationsCommented:
I refreshed the page on my phone and see it now! :)
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Kyle SantosCustomer RelationsCommented:
You're welcome; I am glad I could be of assistance!

Take care!
o/
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