System: Surface Pro 3 with Windows 10 (non-upgrade, it came with Windows 10)
The above system stopped detecting the Plugable UD-3900 Docking Station, which uses DisplayLink to allow for video output to a monitor via a USB connection to the dock and a DVI connection from the dock to the monitor. We followed Plugable's instructions, which state to download the latest driver from DisplayLink's website before plugging in the dock. The display worked for a few days, then it stopped even being detected all of a sudden. The dock is not even showing up in the Windows Device Manager under USB Video Adapters as it was before.
We've tried installing all the latest updates, then rebooting, then uninstalling the DisplayLink drivers, then running the DisplayLink driver cleanup tool and rebooting, then reinstalling the drivers and rebooting --- did not work.
We've tried the above procedure with older versions of the drivers -- did not work.
We've tried plugging another Surface Pro 3 with Windows 10 on it into the same dock, and the display worked perfectly. This means that the problem lies with the one Surface and not the dock. We've tried working with Plugable support, but their advice is to reinstall Windows, which is not an option for us now.
What could possibly be causing our Surface not to see the display connected to the DisplayLink docking station?