jd1114
asked on
USB DisplayLink Device (Plugable UD-3900) Not Detected - No Display
System: Surface Pro 3 with Windows 10 (non-upgrade, it came with Windows 10)
The above system stopped detecting the Plugable UD-3900 Docking Station, which uses DisplayLink to allow for video output to a monitor via a USB connection to the dock and a DVI connection from the dock to the monitor. We followed Plugable's instructions, which state to download the latest driver from DisplayLink's website before plugging in the dock. The display worked for a few days, then it stopped even being detected all of a sudden. The dock is not even showing up in the Windows Device Manager under USB Video Adapters as it was before.
We've tried installing all the latest updates, then rebooting, then uninstalling the DisplayLink drivers, then running the DisplayLink driver cleanup tool and rebooting, then reinstalling the drivers and rebooting --- did not work.
We've tried the above procedure with older versions of the drivers -- did not work.
We've tried plugging another Surface Pro 3 with Windows 10 on it into the same dock, and the display worked perfectly. This means that the problem lies with the one Surface and not the dock. We've tried working with Plugable support, but their advice is to reinstall Windows, which is not an option for us now.
What could possibly be causing our Surface not to see the display connected to the DisplayLink docking station?
The above system stopped detecting the Plugable UD-3900 Docking Station, which uses DisplayLink to allow for video output to a monitor via a USB connection to the dock and a DVI connection from the dock to the monitor. We followed Plugable's instructions, which state to download the latest driver from DisplayLink's website before plugging in the dock. The display worked for a few days, then it stopped even being detected all of a sudden. The dock is not even showing up in the Windows Device Manager under USB Video Adapters as it was before.
We've tried installing all the latest updates, then rebooting, then uninstalling the DisplayLink drivers, then running the DisplayLink driver cleanup tool and rebooting, then reinstalling the drivers and rebooting --- did not work.
We've tried the above procedure with older versions of the drivers -- did not work.
We've tried plugging another Surface Pro 3 with Windows 10 on it into the same dock, and the display worked perfectly. This means that the problem lies with the one Surface and not the dock. We've tried working with Plugable support, but their advice is to reinstall Windows, which is not an option for us now.
What could possibly be causing our Surface not to see the display connected to the DisplayLink docking station?
Davis McCarn
Have you tried plugging a wired mouse or a flash drive into the Surface Pro to test the port?
So reinstall is not an option, that's OK. Is a Refresh an option maybe?
Dit you try and run the PlugDebug utility? http://plugable.com/support/plugdebug
Dit you try and run the PlugDebug utility? http://plugable.com/support/plugdebug
ASKER
We've tried other USB devices in the Surface's port, and they work. We did run the PlugDebug utility and sent Plugable the results. They were unable to help.
Then I suggest you make a full backup and reinstall. If that doesn't help and the other device keeps working then you must have a hardware defect. You can restore the backup. Any warranty?
ASKER
How do you reinstall Windows 10? The Surface Pro 3 didn't come with any reinstallation media.
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ASKER
Thank you, Davis. I just found out that the Surface doesn't detect ANY USB 3.0 devices. I tried two different USB 3.0 drives with it, and neither one worked. What's strange is that USB 2.0 devices do work with the Surface.
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http://www.microsoft.com/surface/en-us/products/surface-pro-3
Hardware specs:
Hardware specs:
Ports
Full-size USB 3.0
microSD™ card reader
Headset jack
Mini DisplayPort
Cover port
ASKER
Yeah, it looks like a hardware failure. Thanks to all who posted.