Cant install Access because already got Office 2013 installed

Hello,

I have a PC that had Office 2010 Home and Business, and Access 2013 installed, all working fine.

Yesterday I tried to install Office 2013 Home and Business, and the installation appeared to start then just disappeared. After 3 hours I deleted the Access and The Office 2010. Then the 2013 Home and Business installed properly.

But I need the Access 2013 as well... Now it's the same problem in reverse. When I start the Access 2013 installation it appears to start then disappears.

Does anyone know why?

Thanks

Alasdair Barclay
AlasdairbAsked:
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Luis MouraCommented:
So all pack of Office 2013 is installed, but Access not?
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AlasdairbAuthor Commented:
User was using Office 2010 Home and Business because their Mailserver was Exchange 2003 and it is not compatible with Outlook 2013. In the meantime they bought Access 2013 as a standalone package because they needed it.

This week I migrated them to Exchange 2013 so they then wanted to move up to Office 2013 Home and Business.

So, Office 2013 Home and Business, and Access 2013 as separate packages, and one will not install if the other is already present.
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Luis MouraCommented:
Sorry but Office 2013 is the Home, and Access 2013 is Business?
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AlasdairbAuthor Commented:
Luis, it's a thought but I would assume that you can add a standalone product to an existing suite, admittedly I've never tried before. Never assume with Microsoft!

Anyway, thankfully I Just got it to work after several hours .... when the installer window pops up offering to Run, Save or Save and Run, I have done the first two time and time again, and nothing happens. In desperation I selected Save and Run, and it installed (along with Onedrive).

So no real solution just a lucky workaround.

Thanks for taking the time to contribute.

Alasdair
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Luis MouraCommented:
Welcome

Im just asking :)

Great that is solved
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AlasdairbAuthor Commented:
Hi,

I found a workaround myself. Don't want to get any points, as its my own question.

Thanks.
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