Delete is geyed out in outlook emails

I would like to know when you open outlook emails I see the delete function(the X) is greyed out. I would like to know why is that happening and how do I fix it so that I will be able to delete that email if needed, I use 8.1 OS and office 365

Thank you

BasemDelete-grayed-out.JPG
Basem KhawajaClinical PharmacistAsked:
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David Johnson, CD, MVPOwnerCommented:
click on it it still works
James NewportCommented:
Are you on exchange?
James NewportCommented:

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Basem KhawajaClinical PharmacistAuthor Commented:
When I click on it , it does not work bc it is greyed out. I use pop/smtp is that an exchange? I glanced at the article in the link u provided . I am a bit intimidated nor tech savvy to do all these suggestions since this is a brand new top of the line 8.1 ASUS machine and a new office 3625.
Basem
Jackie ManIT ManagerCommented:
You need to find the tech guy who help you to setup your new computer as the job done is not completed.

Problem Clause
My wild guess is that you do use IMAP for mail delivery for your old computer... i.e. every mail is working on the mail server side and the tech guy just copy the PST file to your new computer. Then, he create a mail account in your Outlook 2013 in POP, i.e.every mail is working on the mail client side and point the PST file to the folder location where the PST file is saved.

So, on receiving every new mail, Outlook 2013 thinks that it has no rights to mark any new mail as DELETE as it is not connected to the mail server via IMAP.

Resolution
1. Create a new mail profile (account) with a new PST file.
2. Open the old PST file and manually drag and drop the mails from the old PST file and the new PST file for every corresponding folders of INBOX, DRAFT, SENT ITEMS... etc.
3. See whether you can delete mail in your new mail profile
4. Remove the old mail profile (account)

It is pretty easy to do the above for any IT support technician, but it might sound difficult for you to do. So, ask for help from the tech guy who help you to setup your new computer.
Basem KhawajaClinical PharmacistAuthor Commented:
James
Thank you for your reply. The geek squad all they did is save the PST emails in the back up folder and gave printed instructions on how to import it after installing office 365. I followed the instructions to the T and that's what happened. I just hate going there again carrying my ASUS huge tower and leave it for a week . They always take a long time there. If you can be so kind and delineate the steps in easy to understand language I would greatly appreciate that. I am not tech savvy. My computer is brand new 2 months old. I hate to do something to mess it up being not sure of what I am doing .

Thank you
Basem KhawajaClinical PharmacistAuthor Commented:
I had replied on the 25TH and as of yet I have not received an answer,this is my question from the previous post. ""If you can be so kind and delineate the steps in easy to understand language I would greatly appreciate that. I am not tech savvy""
How do you want to me to attend to my question when no one bothered to reply to my question to what was suggested earlier.

Correction to the previous post: I did reply to James when in fact I should have wrote Jackie Man. My apologies.
I pay for this service an arm and a leg and I expect every time I ask a question it seems all I get is a neglected reply or attend to it even when I do reply I still get these kind of messages. So I would appreciate from management before you email me to attend to a question please see that I did not before sending me a n email as such. Greatly disappointed.
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