SBS 2008 system won't let new user connect to RDP or RWW

Added a new user with appropriate permissions and membership in the right security groups and he cannot connect with remote desktop connection or with remote web workplace.  Double checked his memberships and it is identical to the those of a user who can connect.  SBS 2008 with SBS 2008 STD as terminal server.  I've checked firewalls, antivirus, all the terminal server modules, network policies aren't active, etc.  User is able to log on to local computer ok and can log on to exchange to check email.
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

What error messages are you receiving?  Has this user ever been able to log in to this server via RDP?  Have you tried manually authorizing user for remote access ( right click computer > properties > remote)

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Remote Access

From novice to tech pro — start learning today.