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Asfour CrystalFlag for Egypt

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lync 2013 on mobile

hello,
when i try to connect using my lync client on mobile it gives me this error (we can't sign you please check your account info and try again) so how can i fix that
i've lync 2013 front end and edge
Mobile

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Satyendra Sharma
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Michael Best
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Check that the Sign‐in address and Password fields are completed correctly.
Source:
https://admin.kuleuven.be/icts/english/lync/faq_en/mobile/android/android_cant_signin
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ASKER

thanks Michael for replay but i checked the credentials many times, but when i press sign in it gives me the internal certificate with (comuptername.domain.local) and need to press continue and it's a little bit weird i also checked my account using laptop and out of my company it works normally with any errors it's just happen while trying to connect using mobile.
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davorin
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What mobile phone you are referring to? Have you installed certificate on mobile? As you have .local certificate probably it is not publicly trusted.
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ASKER

it's happening with any kind of mobile htc,samsung,ipad,.... which certificate i should install i just wondering because it was working normally before.
ASKER CERTIFIED SOLUTION
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Satyendra Sharma
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