exchange 2013

The recipient's mailbox is full and can't accept messages now. Please try resending this message later, or contact the recipient directly.
while the user has 60% available quota
kastro AbbasiIT consultantAsked:
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Vlastimil SopuchDirectorCommented:

Does it do it without Outlook's Cached mode on?

IF no, do the maintenance there and have the OST file re-synced.
IF yes try changing users quota or moving the MBX between DBs when available.
kastro AbbasiIT consultantAuthor Commented:
ok thanks for ur comment

is it could be because of sender mailbox full  ?
or any blocking like firewall ,antispam,antivirus etc
Zacharia KurianAdministrator- Data Center & NetworkCommented:
Run the below command in EMS and make sure that the user hasn't exceeded the limits.

Get-Mailbox <identity> | fl IssueWarningQuota,ProhibitSendQuota,ProhibitSendReceiveQuota,UseDatabaseQuotaDefaults

Open in new window

Also login through OWA and see if you are getting the warning. Most probably if you are using cached mode in outlook, sometimes it doesn't pick up the quota settings. So see if you are not receiving the warning in OWA but rather only in outlook. If this is the case, then try applying the latest Service pack to your outlook and then try recreating a new profile.


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kastro AbbasiIT consultantAuthor Commented:
i am not getting warning in outlook nor in owa and user also getting the quota.
the outlook cache mode is on
Zacharia KurianAdministrator- Data Center & NetworkCommented:
Could you clarify the below?

1. Is it your exchange users, who gets the warning?
2. Are you getting the warning when you send email to an external recipient?

If so, then it is not your  exchange users that are affected, it is the recipient who has issues.

Vlastimil SopuchDirectorCommented:
Delete the OST file and have the Outlook to re-download it again.
kastro AbbasiIT consultantAuthor Commented:
I've requested that this question be deleted for the following reason:

no reason
Zacharia KurianAdministrator- Data Center & NetworkCommented:
"no reason" sounds a bit weird. Did he find another solution or did he find any of the comments useful?

kastro AbbasiIT consultantAuthor Commented:
no reason means i have figured out the solution by the help of u guys  and i just want to close the question
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