office 365 question

Hello Experts,

One of the users in Europe [mailbox in the cloud] is unable to receive emails in her outlook client [office 2010 for MAC], she is able to send out, but not to receive.

From her phone device she is able to send and receive emails without any issues. The issue is on outlook, she is using a MAC and office 2010.

Other users in the cloud for the same organization are ok, autodiscover, and all test are ok

Any ideas?

is office 2010 for MAC fully supported for Office 365 in the cloud?

Please, send me instructions step by step to find root cause of the issue
Jerry SeinfieldAsked:
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Vlastimil SopuchDirectorCommented:
Hi Jerry,

Check the Office (should be 2011 not 2010 btw) version for O365 integration, to be "14.3.4" and above.

http://appleinsider.com/articles/13/05/07/microsoft-brings-office-365-support-to-office-for-mac-2011-in-software-update

In case it is, have you tried new Outlook profile?

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jorge diazSECommented:
I hate to ask you but I've have to because it's not posted. Did you log in to the user's computer to verify she's not really receiving? I had a similar case when the user created rules and the emails were delivered to the rules' folder.  If you've got that under your belt then try rebuilding the outlook identity: https://support.microsoft.com/en-us/kb/2360509. Other than that trying removing and re-creating the profile
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