Symantec Backup Exec 2014 - RD1000 Cartridge does not eject after job.

Hi all,

I have a backup job configured to 'Eject the media after the job completes' However the cartridge never ejects and has to be done manually.

Thanks for your help.
Optima SystemsNetwork EngineerAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Tony GiangrecoCommented:
I've seen this before. normally is happens on a SBS system.  What I've done is to make sure all updates are applied to Backup Exec through Line Update and Run Windows update.

Make sure you are using the Backup Exec driver for that drive. As I remember, Symantec had a special driver for BE.   In rare cases, I've had to restart services or the server to release a cartridge or tape. Since then, we have moved to disk based backups that are much more stable.

Since you are running 2014, you might still be in maintenance with Symantec and be able to call their support if necessary.

Hope this helps!

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Storage Software

From novice to tech pro — start learning today.