model Color LaserJet Enterprise M750

We are having problem with one printer its showing error that it is an paper jam but we check the printer but no jam we restart
The printer still show paper jam the printer model Color Laser Jet Enterprise M750  how to reset this printer
Kevin McpherspmIT Assistant Asked:
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Michael-BestCommented:
Uninstall printer and all printer related drivers / software.
Reboot PC and re-install, go to the printers web site to see if any updated firmware / drivers are available and use them.

If this does not fix the issue then you have a defective printer ... service may cost more than replacement?
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☠ MASQ ☠Commented:
Are you getting generic "Paper Jam" errors or is there a code attached?

There are four main sensors that report paper jams errors
● TOP sensor
● Fuser delivery sensor
● Loop sensor 1
● Loop sensor 2

If there's no paper in the path then you either have a sensor fault or a pickup fault - if it only happens with one tray a pick-up fault is more likely

To check your paper path sensors

Home Button
Administration
Troubleshooting
Diagnostic Tests
Down Arrow > Manual Sensor Test > OK

If you then trigger a sensor it should show in the display

See also the service manual
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hdhondtCommented:
You should not just look for whole sheets of paper. It is possible that a small piece of paper is interfering with one of the paper sensors in the printer. This can happen if someone tears a sheet to clear a jam, and forgets to collect all the pieces. This is more likely to happen if the paper is pulled backwards when clearing a jam. If at all possible, always pull the paper in the direction it normally travels.

If this is your problem, MASQ's suggestion should tell you where it is. Alternatively, check the entire paper path. Start at the tray, and work your way through all the way to the fuser and paper exit.
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Kevin McpherspmIT Assistant Author Commented:
solution is good
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