Cannot logon to vCenter appliance with windows credentials

A new vcenter appliance is accessible using VMware credentials but we cannot logon using the "use Windows session credentials" option.  the option to enable Active Directory is checked and the domain is entered.  there is an existing vcenter appliance that does not have any logon issues and the new appliance was compared to that one.  We cannot find any differences.  If I try to add a permission in VMware I do not see the domain to allow me to add a group domain or user so I'm assuming it is not in synch with the domain.  Where should I begin looking for the problem?
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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
Did you add the Domain as an Authentication Source to SSO ?

otherwise you will just be able to login with the SSO credentials, until you assign permissions and group to AD (Domain).
NytroZAuthor Commented:
Is that the same as what is added here?
Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
You need to go into the Web Client, using the SSO Administrator account, and then add your AD Groups.

Select Administrator, when logged in with SSO. At present it does not know, which AD groups or usernames have access.

e.g. if you want all Domain Admins to have Administrator Access you add that group, or create a new special group in AD, called vSphere Admins, and add that group. and then do not forget to add AD users to the Global Group.

At present the only account is the SSO Account which has default access, which is Administrator.

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NytroZAuthor Commented:
That worked!  I added the domain as an identity source in the web client then added the group that needs access.  Thank you for your help!

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