I have another question about touching device and this question is about getting photos using itunes

iphone-sync-photos.JPGiphone 5s has screen lights up alittle but I can not enter password which I know

when I plug into usb windows 7 itunes
I can see my songs under 'on my device'

but I want my pictures
above 'on my device'

I am asked a complex question about sync which could delete my device photos

I have another question about touching device and this question is about getting photos using itunes
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rgb192Asked:
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Kyle SantosQuality AssuranceCommented:
I think I understand the problems you have listed, but for clarity lets break it up:

iphone 5s has screen lights up alittle but I can not enter password which I know
At the bottom middle of your phone there should be a horizontal white bar.  Flip that up with your finger.  This is your mini settings display.  Make sure your screen brightness is turned up by toggling or sliding the bar as far right as desired.  Close that menu by swiping down.  Once the mini settings is closed can you see where to enter your password now?

when I plug into usb windows 7 itunes
I can see my songs under 'on my device'

but I want my pictures
above 'on my device'
This is because photos are managed through another program and not specifically through iTunes.  This leads to:

I am asked a complex question about sync which could delete my device photos
You need to choose a way to export your photos from your camera roll to your computer via one of these programs:

1.  Adobe Photoshop Elements
or
2.  Windows Import Pictures and Videos

----

Let me know if you need anything else.
rgb192Author Commented:
At the bottom middle of your phone there should be a horizontal white bar.  Flip that up with your finger.  This is your mini settings display.  Make sure your screen brightness is turned up by toggling or sliding the bar as far right as desired.  Close that menu by swiping down.  Once the mini settings is closed can you see where to enter your password now?

I do not think i can do a  hardware solution
I tried moving my finger back and forth at the bottom. There is slight light coming from screen


This is because photos are managed through another program and not specifically through iTunes.:
Okay now I know that itunes does not interact with pictures


You need to choose a way to export your photos from your camera roll to your computer via one of these programs:

1.  Adobe Photoshop Elements
or
2.  Windows Import Pictures and Videos

when I connect iphone via usb to windows7 desktop
only itunes connects

I do not have adobe photoshop elements
how can I find this program:
 Windows Import Pictures and Videos
Kyle SantosQuality AssuranceCommented:
I do not think i can do a  hardware solution
I tried moving my finger back and forth at the bottom. There is slight light coming from screen
Just to confirm: You are not able to access the phone because you cannot see the lock screen or the phone is not accepting the password you are entering?

I do not have adobe photoshop elements
how can I find this program:
 Windows Import Pictures and Videos
You can buy Adobe Photo Shop Elements.
Or
Use Windows Import Pictures and Videos which is a default program on Windows PC.  I would use that if you do not want to spend money on a program to view your photos.  To use this program you basically just open any picture file and the default program used is Windows Import Pictures and Videos.  It is Windows based program.  

When iTunes asks where you want to export your photos choose a folder, navigate to that folder and open a picture.  That should open the image by default in the Windows Import Pictures and Videos program.

Let me know if you need anything else.

o/
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rgb192Author Commented:
Use Windows Import Pictures and Videos which is a default program on Windows PC.  I would use that if you do not want to spend money on a program to view your photos.  To use this program you basically just open any picture file and the default program used is Windows Import Pictures and Videos.  It is Windows based program.  
I can not open photo.
I need a program (like itunes does for music) to open the files on the phone automatically for me


So maybe if I use my windows7 desktop and have
windows import pictures and videos
already open then I can view file on phone using windows7 desktop

So how to open program with no picture selected first?
Kyle SantosQuality AssuranceCommented:
This explanation should clarify some of your questions. :)

How do I get pictures from my phone on Windows 7?

If you are looking for a nice way to organize your photos, share them, I recommend Picasa.  Its free and easy to use.

Let me know if you need anything else.
rgb192Author Commented:
Kyle SantosQuality AssuranceCommented:
Sorry! I fixed the link.  Try now.
rgb192Author Commented:
http://windows.microsoft.com/en-us/windows/get-pictures-camera-computer#1TC=windows-7

To import pictures and videos from a digital camera

Connect the camera to your computer by using the camera's USB cable.

Illustration of a camera being connected to a computer with a USB cable
Connecting a camera to a computer with a USB cable
Turn on the camera.

In the AutoPlay dialog box that appears, click Import pictures and videos using Windows.


2. I can not turn on camera, but I think phone is on

3. There is no autoplay
rgb192Author Commented:
what do you think i should do?
Kyle SantosQuality AssuranceCommented:
Are you on a mac or pc?
rgb192Author Commented:
pc. Windows 7
Kyle SantosQuality AssuranceCommented:
I can not turn on camera, but I think phone is on
You will not need to turn on the camera for this process.  However, if you are having trouble seeing your iPhone's screen we need to see if we can fix that.  Unplug your iPhone from your computer first then try this:

Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.  Do you see any improvement in screen visibility?

------------------

There is no autoplay

Plug your device into your computer.
To change AutoPlay settings

1.

Open AutoPlay by clicking the Start button , and then clicking Control Panel. ...

2.

Under Media, find the type of media that you want to change the AutoPlay setting for.

3.

Click the action that you want AutoPlay to take when you insert that type of media into your computer.

4.

Click Save.
Does autoplay show your device?
rgb192Author Commented:
Press and hold the Sleep/Wake button until the red slider appears. Drag the slider to turn your device completely off. After the device turns off, press and hold the Sleep/Wake button again until you see the Apple logo.  Do you see any improvement in screen visibility?

I have previous questions for seeing the screen which are unsolved because the screen lights only a little. I can not see images. I also tried touching screen numerous methods.

Under Media, find the type of media that you want to change the AutoPlay setting for.
entire-autoplay-screen.JPG
entire-autoplay-screen.JPG
Kyle SantosQuality AssuranceCommented:
I have previous questions for seeing the screen which are unsolved because the screen lights only a little. I can not see images. I also tried touching screen numerous methods.
I recommend you have an Apple tech look at your device and diagnose a fix for this problem.

entire-autoplay-screen.JPG
And your iPhone is plugged in?  I don't see it in that list. :(
Kyle SantosQuality AssuranceCommented:
Does the phone make noises?  Can it be called and answered?  I'm starting to think this iPhone is dead.
rgb192Author Commented:
phone makes noises, charges
and connects usb to itunes on computer where I can see all the songs

I can not test if it can be called and answered because owner took sim card out
Kyle SantosQuality AssuranceCommented:
Ok thank you for letting me know this.

Now we have to figure out how to get the photos from this device onto your PC, correct?
rgb192Author Commented:
Now we have to figure out how to get the photos from this device onto your PC, correct?

correct. I want to recover photos (not music)
Kyle SantosQuality AssuranceCommented:
Ok let me try this on my home pc and tell you how I do it.  Hopefully this will work for you too :)
rgb192Author Commented:
ok. Let me know please.
rgb192Author Commented:
did you look on your home pc?
Davis McCarnOwnerCommented:
Newer iPhones can be set to appear as a storage device; but, only if you have access to the settings using the phone, itself.  Without being able to change that setting, you won't ever get the Windows picture wizard to appear.
Your first picture is almost there. Check the box to import videos (too, just in case) and hit apply.
Jackie ManIT ManagerCommented:
Have you synced with the win 7 computer with the iPhone 5s with iTunes before?

If not, you are out of luck as you need to authorize (i.e. trust) your win 7 computer from the iPhone 5s before you can sync the content inside iPhone 5s to your computer.

You need to get the screen of iPhone 5s to be replaced first as it is a hardware problem.
rgb192Author Commented:
If not, you are out of luck as you need to authorize (i.e. trust) your win 7 computer from the iPhone 5s before you can sync the content inside iPhone 5s to your computer.


Please teach me how to get to this screen of trust.
Or is it a setting where I have trust for all future usb?
Davis McCarnOwnerCommented:
You said:
"and connects usb to itunes on computer where I can see all the songs"
If that is true, the PC is already trusted and you ought to be able to backup the iPhone in iTunes or use copytrans to get whatever you want.
rgb192Author Commented:
how to use
copytrans
Jackie ManIT ManagerCommented:
Copytrans will work and it should download copytrans photo and video. A user guide is in the link below.

http://www.copytrans.net/support/product-related-faqs/copytrans-photo/copytrans-photo-user-guides/

I have used iExplorer to extract the content in iDevices. Try to download and install iExplorer.

https://www.macroplant.com/iexplorer/
rgb192Author Commented:
download copytrans photo and video.

I do not want to download from apple server

would this work for getting photos from my broken device?
Jackie ManIT ManagerCommented:
I do not want to download from apple server

You are not downloading from apple server.

would this work for getting photos from my broken device?

It depends on whether you have trusted your computer from your device before and/or have backuped your device to your computer before.

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rgb192Author Commented:
thanks for input
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