Black screen when using RDP
After i installed my machine with Windows 10 I get a black screen when i want to rdp this system I only see the mouse
After reading and trying different solutions on the internet nothing seems to solve the problem.(CTRL ALT END/windows B etc etc i tried )
Windows 10 pro x64
I get in the eventviewer the following errors
Warning:
The server's security layer setting allows it to use native RDP encryption, which is no longer recommended. Consider changing the server security layer to require SSL. You can change this setting in Group Policy.
Error:
The server {BFE18E9C-6D87-4450-B37C-E
The Windows logon process has unexpectedly terminated.
Thanks for helping
Danny
After reading and trying different solutions on the internet nothing seems to solve the problem.(CTRL ALT END/windows B etc etc i tried )
Windows 10 pro x64
I get in the eventviewer the following errors
Warning:
The server's security layer setting allows it to use native RDP encryption, which is no longer recommended. Consider changing the server security layer to require SSL. You can change this setting in Group Policy.
Error:
The server {BFE18E9C-6D87-4450-B37C-E
The Windows logon process has unexpectedly terminated.
Thanks for helping
Danny
McKnife
I have seen this. It was always a temporary thing which happened immediately after a reboot that was due to windows updates and vanished after rebooting again. Try that if you haven't rebooted already.
ASKER
McKnife,
I tried but this is not solving the problem
I tried but this is not solving the problem
Try running SFC and if that does work, try DISM as that is a pretty good repair tool:
System File Checker:
Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.
DISM:
Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.
System File Checker:
Open cmd.exe with Run as Administrator and run SFC /SCANNOW.
Allow to complete, restart or, preferably, shut down the computer and then start up again.
Test to see if the problem has been corrected.
DISM:
Open cmd.exe with Run as Administrator.
DISM.exe /Online /Cleanup-Image /Scanhealth (takes 15 - 20 minutes).
DISM.exe /Online /Cleanup-Image /Restorehealth (takes 15 - 20 minutes).
Restart the computer and test.
If the repair commands don't work: it could also be something else. The driver of the graphic card is being utilized. If that driver is buggy or not 100% win10 compatible, I would not be surprised if things like blackscreens happen on RDP. So update your driver.
About your eventlog error: that is unrelated. The security layer settings cannot lead to a blackscreen since the sec layer is being negotiated before the connection starts.
About your eventlog error: that is unrelated. The security layer settings cannot lead to a blackscreen since the sec layer is being negotiated before the connection starts.
ASKER
John,
I tried what you say and i get the following respons (problem stays)
sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.lo
supported in offline servicing scenarios.
C:\WINDOWS\system32>DISM.e
Deployment Image Servicing and Management tool
Version: 10.0.10240.16384
Image Version: 10.0.10240.16384
[=========================
The component store is repairable.
The operation completed successfully.
C:\WINDOWS\system32>DISM.e
Deployment Image Servicing and Management tool
Version: 10.0.10240.16384
Image Version: 10.0.10240.16384
[=========================
The restore operation completed successfully.
The operation completed successfully.
I tried what you say and i get the following respons (problem stays)
sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection found corrupt files but was unable to fix some
of them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.lo
supported in offline servicing scenarios.
C:\WINDOWS\system32>DISM.e
Deployment Image Servicing and Management tool
Version: 10.0.10240.16384
Image Version: 10.0.10240.16384
[=========================
The component store is repairable.
The operation completed successfully.
C:\WINDOWS\system32>DISM.e
Deployment Image Servicing and Management tool
Version: 10.0.10240.16384
Image Version: 10.0.10240.16384
[=========================
The restore operation completed successfully.
The operation completed successfully.
ASKER
McKnife
Ati radeon 2100 has now latest driver but the same problem persist
Ati radeon 2100 has now latest driver but the same problem persist
Ok, switching to advanced trouble shooting. Take a different rdp client version to connect, for example that of a downlevel windows version or linux' rdesktop.
When DISM cannot repair things, you can try a Windows 10 Refresh. This will keep data and make you reinstall software. I don't think you have a Windows 10 DVD, so you probably cannot do a Repair Install.
I recommend fixing your system so that it works over the long haul.
I recommend fixing your system so that it works over the long haul.
ASKER
McKnife
I have at this moment only windows 7 and windows 10 and i updated all the systems to the latest rdp version.
You think it will help to downgrade the rdp version on a system to try?
John, Thats right i did an upgrade, this system is running for 6 years on windows 7 as an FTP server.
After the upgrade to windows 10 only rdp is not working anymore, any recommendations on fixing the system or do you mean clean install?
Thanks for helping
Danny
I have at this moment only windows 7 and windows 10 and i updated all the systems to the latest rdp version.
You think it will help to downgrade the rdp version on a system to try?
John, Thats right i did an upgrade, this system is running for 6 years on windows 7 as an FTP server.
After the upgrade to windows 10 only rdp is not working anymore, any recommendations on fixing the system or do you mean clean install?
Thanks for helping
Danny
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
McKnife
First i installed the windows 10 on a USB and then i did an in place upgrade for about 10 hours all together:( and what you think a %^*$& black screen :((
McKnife/John
I dont want to do at this moment a reinstall and will use something like teamviewer because the rest is working good.
Thanks for helping
Danny
First i installed the windows 10 on a USB and then i did an in place upgrade for about 10 hours all together:( and what you think a %^*$& black screen :((
McKnife/John
I dont want to do at this moment a reinstall and will use something like teamviewer because the rest is working good.
Thanks for helping
Danny
@dannykon - Thanks for the update and the alternative option you have chosen.