unable to open citrix delivery services console

Hi Experts
i got this error when i try to open citrix delivery services console
my server 2008 R2
xenapp 6.5

An unexpected error occurred. Check that the server name is correct, that the server is on, that Citrix XenApp is installed on this server, and that the Citrix MFCOM Service is running
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Brian CTXSupportCitrix ConsultantCommented:
What server is the console configured to pull data from, and is that server up and working?  Is there an alternate server you can specify?
MASWORLDAuthor Commented:
i have 2 server
1- Windows server 2008 R2  AD + Xenapp License
2- Windows Server 2008 R2 all other Xenapp
the system working fine
all users can access there apps
TemodyPickalbatros, IT ManagerCommented:
Changing the IMA service to run as Local System
open Server Manager - Go to services - Citrix Independent Management Architecture
change run as from network services to Local system
restart the services and test

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Tony JohncockLead Technical ArchitectCommented:
There are a number of reasons for this but starting at the basics, have you actually configured a discovery?

Have you changed the XML service port? Can you telnet to it from the server with the console on it?

New install/existing? Was it working? Has anything changed such as firewalls (Windows Firewall service gone from disabled to enabled, for example)?

On the face of it it sounds like something either hasn't been set up or something is blocking the communication.
MASWORLDAuthor Commented:
thanks all
the only change i change the domain\administrator password
Tony JohncockLead Technical ArchitectCommented:
Try logging on as local admin - let's remove that as a potential issue.
MASWORLDAuthor Commented:
OK i just login with .\administrator
but same error
MASWORLDAuthor Commented:
ok @ Temody
i just apply your suggest it's working :0
but i am afraid if this change make the service not working probably
Tony JohncockLead Technical ArchitectCommented:
Ok I have come across something similar in the past. For now try changing your domain admin password back to what it was prior to changing it.
Tony JohncockLead Technical ArchitectCommented:
By the way I wouldn't change services over. I'd use dsmaint.
MASWORLDAuthor Commented:
@all thanks
after changing services to local all services and apps working fine and console open well
i will test it during the day and informing you
Tony JohncockLead Technical ArchitectCommented:
It is your own risk, of course, and if you're happy to run with your setup this way, go for it, but I don't (nor do Citrix) recommend altering service accounts as workarounds. You might be fixing something in the short term but affecting things in the longer term. Being recommended this is bad and lazy advice, plain and simple.  Apart from a handful of forum postings, which don't come from Citrix directly, I'd like some verification where Citrix recommend doing this in the long term.

Far better would be to determine and fix what broke when you changed the administrator password!

For info: http://support.citrix.com/proddocs/topic/xenapp65-admin/ps-services-overview.html

"...Caution: Citrix does not recommend altering account permissions and privileges. If you delete the accounts or alter their permissions incorrectly, XenApp might not function correctly..."
Brian CTXSupportCitrix ConsultantCommented:
I work for Citrix.  I agree with everything Tony posted.  I'll add that in the future, you should use a dedicated service account.
MASWORLDAuthor Commented:
ok i will start again if you see this is risk
MASWORLDAuthor Commented:
now i change IMA to NETWORK SERVICES but it's need a password
what the password it should be the administrator password or what
MASWORLDAuthor Commented:
Thanks all at the end all services apps and console working fine so thanks
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