Windows 10 Printer sharing

whorsfall
whorsfall used Ask the Experts™
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Hi,

I have an issue with printing not reliability working between Windows 10 and Windows 7.

Specifically I have a host machine running Windows 10 which has a USB printer connected to it and is shared. The client machine is Windows 7. Both machine are not part of an AD domain - on the same home network. I got told it was coming up with Access denied when trying to print. There were no issues when both machine were Windows 7.

So please accept my apologies as I have not been able to look directly at the Windows 7 machine so I don't have the full picture yet.

So I am asking this as a conceptual question first - is this type of printer sharing possible - or do I need to upgrade the *client* machine from Windows 7 to Windows 10?

Any other troubleshooting steps I you can recommend.

I did have a look btw way at the Windows 10 and can confirm the printer was shared.

Once I get some feedback from here I will then know where to go next.

Also I am not sure if both machine are x86 or x64 - could there be an issue here - say an x86 Windows 7 printing to a x64 Win10?

Thanks,

Ward.
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JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
Make sure both machines are in WORKGROUP.

Then go to Network and Sharing Center, Advanced Sharing options on both machines.

Make sure the network card on both machines is attached to Private (not Public).

Make sure Network Discovery is ON, File and Printer Sharing is ON, Homegroup is OFF unless you use it. Make sure both machines have User Names and Passwords.

Make sure Firewall settings allow both machines.

Restart both computers and try sharing the printer again.

Alternatively, if the printer has a network card, put it on the network and forget printer sharing.
Distinguished Expert 2018
Commented:
About your main question "is this possible" - sure. You can share a printer and use it from any windows OS you like, no matter if x64 or not.

"access denied" doesn't indicate connectivity problems, so the firewall and all connectivity measures John described should be out, otherwise it would not even have installed on win7. Make sure that the sharing options show that the user you use on 7 is allowed to print or is member of a group that is. You should also tell us if sharing folders works for that user.
Spike99On-Site IT Technician

Commented:
You said:
There were no issues when both machine were Windows 7.

Was the shared printer added to Windows 7 before that other PC was upgraded to Win10? If it was, I would remove that printer and add it again on the Win7 machine.
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Author

Commented:
Hi,

The printer was shared before I upgraded the *host* machine to Windows 10.

I did try unsharing it and re-sharing it again.

Btw if I try to connect to the machine by doing:

Start run \\HostPC

I get the dialog:

Enter Network Password

Entter your password to connect to: hostpc

[User name]
[Password]

Domain: ClientPC

[ ] Remember my credentials

Logon failure: unknown user name or bad password.

I have attached a screen shot.

Thanks,

Ward.
printer_issue2.bmp
Distinguished Expert 2018
Commented:
I can only repeat: "Make sure that the sharing options show that the user you use on 7 is allowed to print or is member of a group that is. You should also tell us if sharing folders works for that user"
Hi,

Thanks for all that help offered - I was able to solve the problem after all.

It turned out I needed to set the option:

Control Panel\All Control Panel Items\Network and Sharing Center\Advanced sharing settings

Password protected sharing - I had to turn it off.

Then it worked like it did before - I did not need to provide any credentials to connect to the printer.

I am awarding points for the help I was given

Thanks,

Ward.

Author

Commented:
Hi big thanks did not quite offer the specific solution but gave me some pointers in the right direction :)

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