asked on

How do I reset the VMware vSphere Client password

Hi

First time question on here. Hopefully someone can help.

My colleague has managed to lock out/forgotten the username and password for vSphere Client, so we are currently unable to login and see our VMs.

Is it possible to reset this at all ? If so could someone give us a hand !!

Many Thanks
Matthew

SOLUTION

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

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kulboy

you might have created other users but the root users, then you can use another user account.
Otherwise reinstalling the software is the only supported option!

check this:
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1317898

Matthew Hinchliffe

ASKER

Thanks guys. It is the root password that has been reset.

We have 12 ESXi hosts and I can connect to each of them directly using the ESXi password we set when we installed ESXi originally.

However, I cannot connect to the vSphere client server VM that we use to monitor the entire deployment.

I've inherited this system so just trying to get my head round it all at the moment.

Thanks again for your help and if I've missed something or not explained properly just let me know.

Thanks
Matthew

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

So you have lost the password to access vCenter Server ?

Do you only have a single user accessing vCenter Server ?

Normally you would have more than one user accessing vCenter Server, and more than a single Administrator ?

What version of vCenter Server is this ?

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kulboy

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Matthew Hinchliffe

ASKER

Yes Andrew, we have lost the access to vCenter Server. I have been able to use the vSphere client to connect to each ESXi hosts and have now got access to the console of the vCenter Server so hopefully will be able to reset from there.

The vCenter server is currently a virtual machine, does it have to be or can it be physical, in case we need to access it again in future ? Just trying to get some best practice advice as there seems to have been quite a lot left to chance !!

As far as I know we only have one user set up, the root user. But once we get past this issue I will be creating some more.

The version we have is vCenter Server Appliance 5.5.0.20400 Build 2442330

Thanks again
Matthew

Matthew Hinchliffe

ASKER

Thanks for that Kulboy

I've got access to the machine that the server appliance is running on so I'll try following your guide now and hopefully that will sort us out :)

Andrew Hancock (VMware vExpert PRO / EE Fellow/British Beekeeper)

vCenter Server is just a management server, if it's down or unavailable it will not affect the running machines.

were you using the root username to connect to vCenter Server ?

from the client ?

Matthew Hinchliffe

ASKER

Hi Guys

Thanks for all your help with this, we've managed to get the root password reset and we have created a couple of alternative accounts as well just in case.

Thanks
Matthew