Excel locking up

I have a new computer with a OEM Windows 10 Pro install.  We've installed a few line of business apps and Office 2013 Pro Plus.  Having an issue in Excel where it will simply stop responding.  If there are multiple Excel windows open they all become unresponsive.  Killing the process will free it up, or waiting 10-15 minutes.

If done pretty extensive searching and found others with this issue, but no solution.

We've tried repair installs, replacing the Office and Excel AppData and ProgramData folders, full uninstall and reinstall (with a manual removal of left-over files, etc), SFC, Updates...

There's no add-ons, and nothing appears in event viewer at the time of the freeze.

Any thoughts on what else to check, short of reloading the computer?
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OAC TechnologyProfessional NerdsAsked:
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kulboyCommented:
Did you see this post by Microsoft?
Some information might be intresting:

https://support.microsoft.com/en-us/kb/2671569
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Katie PierceCommented:
Is this with any Excel files, or do you typically have the same ones open all the time?
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David SankovskySenior SysAdminCommented:
Several Questions:
Are the computers 64 bit or 32?
Is the office 64 bit or 32?
Are you using any user defined functions Or Macros in Excel? If you are, were they written in Office 2013 or on older versions of office?
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kulboyCommented:
another nice article on this:
https://support.microsoft.com/en-us/kb/2735548
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Iamthecreator OMCommented:
Are you using any cloud sync plug-ins?
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Iamthecreator OMCommented:
Also check the performance monitor if the disk or cpu is near 100% utilization.
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OAC TechnologyProfessional NerdsAuthor Commented:
Thanks for the replies everyone.  I've just spoke with the client who's having the issue and went through all this.  Here's some direct answers to the statements above:

kulboy - That is for 2010 not 2013

Katie - Seems to be random, though there are usually multiple files open at a time.  When one locks up, they all lock up.

David - Windows is 64 bit, Office is 32 bit.  There is one document he uses frequently that has links to other spreadsheets, but we have confirmed that that document is not open when the issue happens.

kulboy again - This article seems rather catch-all; remove this and remove that.  These documents work flawlessly on other computers and in Office 2010.  Asking the user to recreate or reformat hundreds of documents shouldn't be the solution.

Rahul - No syncing plugins, or add-ins of any kind

Rahul again - No spikes or anything that looks out of the ordinary when it locks up.

When it freezes as it does, the only thing he's able to do is click File.  And when he clicks file, the screen doesn't populate (see attached file)

excel.png
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OAC TechnologyProfessional NerdsAuthor Commented:
Disabled Hardware Acceleration in the graphics settings, so far so good.
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Martin LissOlder than dirtCommented:
This question has been classified as abandoned and is closed as part of the Cleanup Program. See the recommendation for more details.
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