Microsoft account log on error "Sorry, we are having some temporary server issues."

I have one user who logged out of their Microsoft account while using excel. The account that shows up top right corner.
when she goes to log back in she gets the error  "Sorry, we are having some temporary server issues."
I have many other users who do not have this issue.

She is running MS office Home and business 2013

Everything I have found on Google talks about office 365 but we are using desktop
I tired
Quick and online office repairs from program in control panel  no joy
Reinstall - no joy
I tired making IE default browser no joy
I deleted  all sub folders in HKCU\software\ - no joy
Turned off firewall - no joy

Running - Windows 10 fully update Dell Lattitude 3540

Any ideas are welcome - I am baffled
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Katie PierceCommented:
Are all Microsoft Office applications blocking the login, or just Excel? Maybe you can login through Word or Outlook?
ssaverAuthor Commented:
No all office programs we tired same issue
I was able to sign on to reinstall but not from office applications
Gerwin Jansen, EE MVETopic Advisor Commented:
Did you try to reset Internet Explorer?
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Katie PierceCommented:
Is the document that's giving you trouble in a different language?
ssaverAuthor Commented:
No USA English
Will try that
ssaverAuthor Commented:
No joy
Gerwin Jansen, EE MVETopic Advisor Commented:
Do other users on the same machine also have the issue? If not then try a new profile.
ssaverAuthor Commented:
she is the only  user
I can try another profile but this will have to wait until Monday
ssaverAuthor Commented:
sorry will do the new profile tomorrow other issue arose.
Gerwin Jansen, EE MVETopic Advisor Commented:
No problem, take your time.
ssaverAuthor Commented:
Sorry will get to this on Monday
ssaverAuthor Commented:
nothing was working
Then along came a MS update and it's working now.
funny how it only affect one of my 50 users

sorry to waste everyone time, or should i say I apologize for MS

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Katie PierceCommented:
Haha, no worries. Glad the update seemed to fix it.
ssaverAuthor Commented:
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