Email Display Name

Good day,

Our company is faced with some ignorant users sending emails to incorrect contacts. This happens when their address book contains 5 "John's". This could potentially be harmfull to your business.

Is there an atribute which I can set to change the Display name for internal and external emails?

Leroy LuffHead of IT & DIgitalAsked:
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Scott CSenior EngineerCommented:
The only thing you can do is change the Display name for your users.  I've seen it where display names will look something like ....John Doe (Contoso).

There isn't anything you can do for external addresses as those are controlled by your users.
Trent SmithCommented:
Honestly the best way to handle this is by training the users to verify that they are sending the email to the correct contact.
Scott CSenior EngineerCommented:
Agreed, but we all know trying to train users is like trying to herd cats.
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Trent SmithCommented:
Yeah you have to use a really big laser pointer.
James NewportCommented:
Maybe set their display name with their dept in brackets. John Smith (Sales) or something like that

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Will SzymkowskiSenior Solution ArchitectCommented:
This might be a lot of work involved upfront but what you can do is create "Message Delivery Restrictions" on specific contacts that are External in your enviroinment. So that if they mistakenly send an email to the wrong John they will get a bounce back stating they do not have permissions to send to this contact.

If you are good with powershell script this can be a vary achievable solution.

Create MailEnabled Security Groups for Each external contact domain you have and assign those contacts to only allow senders in these groups.

you can then just simply add/remove users from the group based on the level of access you wnat them to have.

Scott CSenior EngineerCommented:
@James...good idea.  See my first post.
This may or may not be possible but could you disable the cache to email addresses?? This would impact internal email address as well though
Leroy LuffHead of IT & DIgitalAuthor Commented:
Thanks all
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