WiFi connection shuts down after graphics-intensive browsing

On my desktop PC, I visit various pages on Tumblr, a photo/video sharing community with pages full of thumbnails and animated GIFs. It's a very graphics-intensive site. Unfortunately, after 10 minutes or so of browsing various Tumblr pages and viewing videos and GIFs there, my Internet connection stops. I then reboot and can only view more "regular" pages that have minimal graphics. When I go back to Tumblr, my Internet connection shuts off again after one or two page visits. These problems persist regardless of which browser I use on my desktop. Importantly, I do NOT experience any of these problems when I use my cheap laptop with the same WiFi connection. So, the problem appears to be my desktop, not my WiFi. When I run Performance Monitor on my desktop, my "average" is between 12 to 12.5. Not sure if that means anything.

I have Windows 10 on a Dell XPS 8300 and a 75/75 router. Intel Core i7-2600 3.40 GHz, 12 gigs of RAM, and 64-bit operating system. 1 TB hard drive. My security software is Malwarebytes and MSE (although I use those on my laptop as well, and my connection is always fine there).

Any help would be most appreciated. Thanks!
tomoreAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

NetExpert Network Solutions Pte LtdTechnical SpecialistCommented:
I assume that , your issue is not because of high graphics oriented webpages.

while the internet disconnected, have you tried to ping your gateway(router ip) from your windows machine.If you can ping to the router and if you cant go to internet, then u could check something on the Dell router

Usually there are known wifi issue on the 64bit operating systems.
0
tomoreAuthor Commented:
Many thanks for the quick reply. Can you point me to where I can learn how to ping my gateway? I'm a neophyte when it comes to PC fixes. And for what it's worth, I have a Verizon (fios) router - although I have no idea if that matters. Total newbie here, I'm afraid. Thanks again!
0
NetExpert Network Solutions Pte LtdTechnical SpecialistCommented:
While you are not able to browse internet,  go to windows start -- > run --- type "cmd"  --> press enter

you can see command prompt window

C:\>

Here type "ipconfig" and press enter.. This will display your IPV4 ip address and Gateway details.

on the same window, run this command

C:\>ping (your gateway ip address)

refer the below url for more info

https://iihelp.iinet.net.au/How_to_do_a_ping_test
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
tomoreAuthor Commented:
Thank you. I fixed the problem, which was entirely my fault! I noticed that my desktop had a hard-wire internet connection. I disconnected that and now am using the WiFi which is working fine. Points for you regardless. Sorry for creating all this confusion! And thanks again.
0
NetExpert Network Solutions Pte LtdTechnical SpecialistCommented:
No Problem.. Glad that you found the issue
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Routers

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.