More Office 2013 woes - message sent within Word going to wrong Sent folder

I just did a web-repair on 3 workstations with Office 2013 in order to fix a couple of problems including this: and this: The repair did solve these problem, but created a new one, and only on one of the Workstations.

This user has Outlook 2013/IMAP (as do they all), and also a 'My Outlook Data File.pst' for Calendars and Contacts. When an email is sent from Outlook a copy is put in the IMAP folder 'SENT', as it should. However, when a document is mailed from within Word (File > Share > Email > Send as Attachment) the message is sent OK, but the copy is put in the 'My Outlook Data File > Sent Items' folder. Not correct. The other two workstations don't do this.

Outlook 2010 used to have a 'Sent Items' tab on the Account Settings > More Settings, where the Sent folder could be specified, but 2013 does not.

How can I fix this? btw - I've done the Repair twice on this workstation, so that's not the solution this time.
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is this option (under options, mail) checked?

I know it seems unrelated but it has worked for some
Christopher Jay WolffWiggle My Legs, OwnerCommented:
HI.  Is the Options menu in Outlook what you need?  I'm showing it in the following screengrab.

Option menu in Outlook 2013.
MarkAuthor Commented:
Christopher Jay Wolff: That seems to have done the trick! I'm going to give it a bit more testing to be sure before I close this. Other users do not have that 'Other Folder' option set, but the message seems to go to the right sent folder anyway.

regmigrant, haven't tried your idea yet pending testing the other one.
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Christopher Jay WolffWiggle My Legs, OwnerCommented:
HI again.

Since that is the case, I looked again and found this post about email rules tab, to explain the other machines.  I wonder if this helps explain the difference with the other macines?  I was actually looking for the "sent" folder location in the registry but have not found anything yet.  I was thinking previous use of Outlook over time may have altered the registry settings, and using the Options menu I show above may have changed the registry settings to what you want.  I am only guessing.  Still looking.

Sorry, almost forgot the link.
Christopher Jay WolffWiggle My Legs, OwnerCommented:
Here is a starting point if you want to mess with the registry.  I wouldn't try it because people are stating Outlook saving to Sent folder is still buggy sometimes.  So why ask for trouble?

Here is the same site explaining some things I'm sure you already know but states experiencing bugs.  Maybe worth a quick read.

Anther link at same site stating related facts and experience of bugs

So I guess if you get it working, you might stop there.
MarkAuthor Commented:
Thanks for your extra work. Those links are useful and I'll save them. I'm giving users the rest of the day to verify their messages are going to the right place, then I'll consider this fixed.
Christopher Jay WolffWiggle My Legs, OwnerCommented:
Thanks.  Glad to help.
MarkAuthor Commented:
In the end, our solution was to "downgrade" to Office 2010. That has support for another 5 years during which time we can look for alternative solutions. Plus, we've had zero problems with 2010.

The problem discussed throughout this question started with the requirement to register the Office software using a Windows Live ID account. In my case I used a personal account, not knowing what I was in for. However, even if I registered each staff member with their own individual account (can you say "time consuming"?) that still creates problems. For example, the CFO's workstation is on its 3rd CFO. The director's workstation on its 2nd director. No big deal, it's a AD Domain, right? The new user just sits down and logs into the workstation. Done. Not so if Office 2013 is in the mix. We would not be able remove the previous user's Windows Live account so the new user (and the company) would have to keep access to the ex-employee's Live account as you cannot transfer Office 2013 registration between Live accounts.

Even if we did that there are still problems. In the AD domain, if a user logs onto a different workstation and opens Office/Outlook there, the "account" defaults, not to the registered "Live" account, but to that user's domain account, e.g. username@hprs.local. If/when the user manually changes this back to the registered "Live" account, all the problem discussed in this message recur: bodyless emails from Word/Excel, read-only documents in My Documents, ... The only way to fix this is to re-web-install Office from the Internet, and NEVER switch accounts, EVER!

Apparently Office 2013 works fine on standalone workstations with one possible Live ID user and/or in the Cloud. As a public pension fund, we're never going to the Cloud (I wonder what banks and investment companies are doing?)  Office 2013 does not function well in a Active Directory environment.

With the dropping of the Small Business Server product, removal of Exchange from Server Essentials and the apparent direction Office is heading, is seems clear that Microsoft no longer considers small businesses and offices as part of its target market, unless those entities are willing to go to the Cloud. Given the built-in data mining features of Windows 10, I'm skeptical about how "secure" my information is in Microsoft's cloud -- not to mention the nearly weekly break-in of high-profile private and government data stores. The Cloud and Office 2013 are not for us, and perhaps neither is Microsoft.

We will be looking at alternatives to Office, and possibly alternatives to Windows in the next several years.

I'll leave this open a bit longer for any commentary participants might have.

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Christopher Jay WolffWiggle My Legs, OwnerCommented:
These are industry problems I've also noticed in small different ways for a few years.  Can't tell what's driving it.  I stay away from cloud as much as possible.  I think it is wrong to put your personal or private company data on some company's hardware somewhere else.  And I appreciate what Ed Snowden revealed.  New article recently in the New York Times about mass resignations threatened in last Bush administration if they centralize spying on all Americans or something like that.  It's attached.

I've noticed similar design changes on the Apple side.

Maybe Linux ends up the answer.  Ha!

Also wanted to suggest contacting Microsoft if you have not yet done so.  You might negotiate a better Office licensing arrangement if possible.
A couple places to start browsing if you haven't tried yet.

Good idea to leave it open.  Someone has probably been through this.
jmarkfoley I gave you a good comment as your comment was exactly as I thought I bet it was related to live, one drive , cloud, this where most ISP store all the emails now in Outlook, cloud  and you need a Microsoft account
 I too had so many problems getting things to work with the new windows live accounts especially if a user had an old Hotmail account that was not used for years and was corrupted
That was much appreciated your feedback on your solution Mac or Linux  Chrome/ Steam OS all looks like a better solution if we want to keep using the web, Microsoft has put all his eggs in one basket literally.
I use Foxit Reader excellent tool with Open Office from .org
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MarkAuthor Commented:
Christopher Jay Wolff: Regarding contacting Microsoft about licensing, yes, I've heard that there is a volume licensing option available which supposedly does not require the Live ID part. I've asked the government reseller we use about this but have not heard back. As I said, Office 2010 is still supported until 2020, so that gives us some time on this.

Merete: good to hear about your experience with FoxIt and OpenOffice. We ended up switching away from Adobe Standard 8 months ago because of numerous problem and lack of support as described in another question I posted: The recommendation of EE experts was FoxIt which we did start using. It has worked perfectly and the main test user likes its features better than Adobe's.
MarkAuthor Commented:
My solution was to uninstall Outlook 2013
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