Peter Forster
asked on
Best Troubleshooting Tool for a Home Network
I updated to Windows 10 and now on the upgraded machine I get a message that more than one of NAT device exists on the network and this (seems) to be related to problems on that machine leading to suddenly being disconnected from the internet. Usually in the middle of an important video conference call.
The home network has two routers (we have children with their own router) and miscellaneous other Internet of Things devices. How can I best figure out what the problem is?
The home network has two routers (we have children with their own router) and miscellaneous other Internet of Things devices. How can I best figure out what the problem is?
ASKER
Actually I only am connected to one router at a time. There are two routers on the network but that is because we allow the kids to use one router, which we control (turn off) when they are not supposed to be online.
The Route Print is attached.
Thank you for your reply!
route-print.jpg
The Route Print is attached.
Thank you for your reply!
route-print.jpg
I see.
Is the 2nd Router is on a different WAN connection or does it work as an access point to your main router?
How many Network Interface Cards does your computer have?
If you could attach the output for the following command:
(I don't assume you have an actual netowrk diagram handy, do you?)
Is the 2nd Router is on a different WAN connection or does it work as an access point to your main router?
How many Network Interface Cards does your computer have?
If you could attach the output for the following command:
ipconfig /all
from the CMD I could try and make sense of it.(I don't assume you have an actual netowrk diagram handy, do you?)
ASKER
Any way of capturing the output? It runs and closes itself before I can capture it. The fact that there is no diagram is emblematic of my initial query... We used to use the home network tool that Cisco bought and killed, and nothing seems to have replaced it.
You can run the following command from the command line to copy the output to your clipboard:
You will then be able to paste it into your response here.
ipconfig /all | clip
You will then be able to paste it into your response here.
ASKER
Windows IP Configuration
Host Name . . . . . . . . . . . . : SurfacePro3
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Local Area Connection* 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 4E-0B-BE-2D-10-D1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WIFI:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell AVASTAR Wireless-AC Network Controller
Physical Address. . . . . . . . . : 4C-0B-BE-2D-11-D0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a5dc:74ad:2b5d:a6ad% 10(Preferr ed)
IPv4 Address. . . . . . . . . . . : 192.168.1.15(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, October 5, 2015 5:14:18 PM
Lease Expires . . . . . . . . . . : Wednesday, October 7, 2015 4:59:18 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 55315390
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-4C-0C-51-4C -0B-BE-2D- 11-D0
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1826:2802 :9d30:ec3e (Preferred )
Link-local IPv6 Address . . . . . : fe80::1826:2802:9d30:ec3e% 4(Preferre d)
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 134217728
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-4C-0C-51-4C -0B-BE-2D- 11-D0
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{A3A05D0F-D9ED-4013 -B38D-082F A8E69CA7}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Host Name . . . . . . . . . . . . : SurfacePro3
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Wireless LAN adapter Local Area Connection* 3:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 4E-0B-BE-2D-10-D1
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WIFI:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell AVASTAR Wireless-AC Network Controller
Physical Address. . . . . . . . . : 4C-0B-BE-2D-11-D0
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::a5dc:74ad:2b5d:a6ad%
IPv4 Address. . . . . . . . . . . : 192.168.1.15(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Monday, October 5, 2015 5:14:18 PM
Lease Expires . . . . . . . . . . : Wednesday, October 7, 2015 4:59:18 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 55315390
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-4C-0C-51-4C
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter Teredo Tunneling Pseudo-Interface:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:9d38:6ab8:1826:2802
Link-local IPv6 Address . . . . . : fe80::1826:2802:9d30:ec3e%
Default Gateway . . . . . . . . . : ::
DHCPv6 IAID . . . . . . . . . . . : 134217728
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-4C-0C-51-4C
NetBIOS over Tcpip. . . . . . . . : Disabled
Tunnel adapter isatap.{A3A05D0F-D9ED-4013
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Well it seems that only one NIC is connected. and it does fit the routing information supplied in the earlier comment.
According to the information I have here, your computer only has 1 NAT device, it's not aware of another one and certainly doesn't direct any queries toward it, It might be a misconfiguration between the two routers, which leads me back to the original question. is the 2nd router (The one the children use) configured to use the Original as the Internet gateway? or are they on two completely different and segregated networks?
According to the information I have here, your computer only has 1 NAT device, it's not aware of another one and certainly doesn't direct any queries toward it, It might be a misconfiguration between the two routers, which leads me back to the original question. is the 2nd router (The one the children use) configured to use the Original as the Internet gateway? or are they on two completely different and segregated networks?
ASKER
Originally it used the Original as the gateway but currently they are configured as two different networks. Maybe that will solve the problem?
ASKER CERTIFIED SOLUTION
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ASKER
I have set up the two routers so that both are using different ranges of IP addresses. This twist is new and may explain the problem I was having with losing connections. I hope that is the case. Thank you to every one who replied.
ASKER
Thank you for your help
I'd make sure that if you are connected using a wireless connection, the two networks have different SSIDs (different passwords is a good idea as well).
It could also be helpful if you could attach the output of the following command in CMD with elevated permissions:
Open in new window
This can help us help you determine the best course of action.