Canon printer iR-ADV C350i stopped printing after loading the paper

Hi,

I have a Canon Printer iR-ADV C350i in our office. After i load the paper it stopped to print. Do you know why this happen.
mallonyIT TechnicianAsked:
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nobusCommented:
any errors on the display, or on the PC?
also - did you check the paper tray out  - that nothing blocks the paper sensors?
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mallonyIT TechnicianAuthor Commented:
No errors in the pc or in the printer. I think that most probably was a sensor issue. Could you give me some examples on how this would stop printing?
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hdhondtCommented:
Any sensor failure would give some error message - either some kind of jam message, or a printer failure. For example, if a sensor did not tell the printer that there is paper in the tray, you would get an out-of-paper message.

Can you print any internal test pages? Do you get error messages when you try to print from a PC?
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mallonyIT TechnicianAuthor Commented:
No error messages. I have found out that was our IT Outsourcing Printer Server issue.

Thanks for you help.
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hdhondtCommented:
Glad it's working. Please document the steps taken to fix the problem, and then accept your own answer.
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mallonyIT TechnicianAuthor Commented:
Leasing with our Local IT Outsourcing. Print Server issue. Problem solved.
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mallonyIT TechnicianAuthor Commented:
Problem solved.
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