Canon printer iR-ADV C350i stopped printing after loading the paper


I have a Canon Printer iR-ADV C350i in our office. After i load the paper it stopped to print. Do you know why this happen.
mallonyIT TechnicianAsked:
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any errors on the display, or on the PC?
also - did you check the paper tray out  - that nothing blocks the paper sensors?
mallonyIT TechnicianAuthor Commented:
No errors in the pc or in the printer. I think that most probably was a sensor issue. Could you give me some examples on how this would stop printing?
Any sensor failure would give some error message - either some kind of jam message, or a printer failure. For example, if a sensor did not tell the printer that there is paper in the tray, you would get an out-of-paper message.

Can you print any internal test pages? Do you get error messages when you try to print from a PC?
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mallonyIT TechnicianAuthor Commented:
No error messages. I have found out that was our IT Outsourcing Printer Server issue.

Thanks for you help.
Glad it's working. Please document the steps taken to fix the problem, and then accept your own answer.
mallonyIT TechnicianAuthor Commented:
Leasing with our Local IT Outsourcing. Print Server issue. Problem solved.

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mallonyIT TechnicianAuthor Commented:
Problem solved.
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