using wiki to create documentation about my clients

Hi guys,

I'm trying to find the best way to create a wiki in which I can list all my clients and their details so I can support them. For example, we are a small IT service provider and need to keep track of ISP details, standard practices, how to guides, network information, infra structure details and so on. At the moment we use a bulletin board (Forum, phpBB) to manage all of this, so each client has its own forum section and inside each forum we have all topics with the main subject as for example "ISP details", "How to install accounts package for new users" and other information that is relevant for this specific client. Everything is sorted in a hierarchy fashion like with folders

Client A
>Topic 1
>>posts with information 1
>Topic 2
>>posts with information 2
Client B
>Topic 1
>>posts with information 1

This allow us to separate easily the information for each client. but I believe wiki would be a better way to do this as people can more easily collaborate and we can use active directory and groups to manage the security and access.

I'm trying wiki page library and Enterprise wiki, but I'm struggling to find a way to organise my data structure in this way. What I would like to do is a similar structure as the forum we currently have so there is a top level "folder" and then inside are all the pages relevant to this client, so in case I want to locate all pages related to this client, I can simply check that client specific "folder".

Would this be possible, or do you guys have any suggestions how can I achieve this?

Much appreciated for your help! :)
AlexAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ShareThePointCommented:
I would recommend an Enterprise Wiki with two managed metadata fields: Client & Topic. This will allow you to sort & filter the information in any way you want (see a single client or see the topic across all clients). You will need to customize the template a little if you want this to be a part of the wiki page:
https://social.technet.microsoft.com/Forums/en-US/b407ef1d-3553-4aab-9aa2-07aea5985d06/extending-my-enterprise-wiki-library-to-have-multiple-wiki-category-columns?forum=sharepointgeneral

Good Luck!
AlexAuthor Commented:
I'm trying to get this set up done in the way you mentioned on this article but I ended up giving up on wikis at this point.

I've got back to phpBB and I believe at this stage, it is the best solution. Thanks for the help anyway

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ShareThePointCommented:
Alex - Consumer solutions will always be a couple steps ahead of corporate solutions. If you don't have room for SharePoint in your global strategy there are many other solutions available.
AlexAuthor Commented:
Found another solution
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Microsoft SharePoint

From novice to tech pro — start learning today.