How to disable the F9 key from bring up the sounds option


We have a new software program and this program uses the 'F9' function key to do a search for some information.  There is one user when she clicks the F9 key, the sound mixer volume option.

I want to disable this for her.  How may I disable the 'F9' from bringing up the mixer settings? It may be important to mention that this users uses Citrix portal to logon to our network and her Citrix profile is a roaming profile.  This happens if she is logged on to any of our 3 Citrix servers.
PkafkasNetwork EngineerAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Those keys are usually mapped via a manufacturer provided utility, Either uninstall that utility via "Add Remove Programs", or disable it using msconfig.
PkafkasNetwork EngineerAuthor Commented:
Well this is specific to a user on Citrix.  If I logon to the same Citrix Server with my username I do not have that reaction.  If the user logs on to a different Citrix Server then f9 functionality follows her.

If it is a manufactirer utility, wouldn't it affect all of the users?  Plus these is a new server(this past summer.

How would I access msconfig on a Windows 2008 R2 Server?
PkafkasNetwork EngineerAuthor Commented:
ON-DEMAND: 10 Easy Ways to Lose a Password

Learn about the methods that hackers use to lift real, working credentials from even the most security-savvy employees in this on-demand webinar. We cover the importance of multi-factor authentication and how these solutions can better protect your business!

PkafkasNetwork EngineerAuthor Commented:
I ended up finding a shortcut to the sendvol.exe file.

I then changed the shortcut form 'F9' to 'none'.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Tony JLead Technical ArchitectCommented:
For future reference you can customise the key mapping within Citrix.
PkafkasNetwork EngineerAuthor Commented:
I found this problem out by myself.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.