How to disable the F9 key from bring up the sounds option

Hello:

We have a new software program and this program uses the 'F9' function key to do a search for some information.  There is one user when she clicks the F9 key, the sound mixer volume option.

mixer
I want to disable this for her.  How may I disable the 'F9' from bringing up the mixer settings? It may be important to mention that this users uses Citrix portal to logon to our network and her Citrix profile is a roaming profile.  This happens if she is logged on to any of our 3 Citrix servers.
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PkafkasNetwork EngineerAsked:
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rindiCommented:
Those keys are usually mapped via a manufacturer provided utility, Either uninstall that utility via "Add Remove Programs", or disable it using msconfig.
PkafkasNetwork EngineerAuthor Commented:
Well this is specific to a user on Citrix.  If I logon to the same Citrix Server with my username I do not have that reaction.  If the user logs on to a different Citrix Server then f9 functionality follows her.

If it is a manufactirer utility, wouldn't it affect all of the users?  Plus these is a new server(this past summer.

How would I access msconfig on a Windows 2008 R2 Server?
PkafkasNetwork EngineerAuthor Commented:
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PkafkasNetwork EngineerAuthor Commented:
I ended up finding a shortcut to the sendvol.exe file.

volume.PNG
I then changed the shortcut form 'F9' to 'none'.

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Tony JohncockLead Technical ArchitectCommented:
For future reference you can customise the key mapping within Citrix.

http://support.citrix.com/article/CTX140219
PkafkasNetwork EngineerAuthor Commented:
I found this problem out by myself.
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