Vsphere 5.5

Dear Experts,

Just few months back we have upgraded our vmware from 5.1 to 5.5. Also these days everything was working fine. But from today morning when I am trying to login through vsphere client after logging in to the vcenter server it says cannot complete the login due to incorrect user name or password.  I know i am typing everything correctly but still it gives the same error. When I was having 5.1 never had the issue like this

Please help.


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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
what username are you using ?

do you have another vCenter Server username you could use ?

is it Domain Joined ?
harold mcmullennetwork techCommented:
as per Andrew's comment above...if it is on domain...ensure you put your domain first, then a  your logon. then your password underneath.
jct_777Author Commented:
Hi ,

I have done what Harold &  Andrew suggested. The user name i am using is root . I can login with another name. But this Root user was working fine for me for three years when i was having 5.1 version.

When I checked in the net it says this has default policy which expires in 90 days. This we can do reset by using the web client. But my 5.5 does not have web installed because it was upgraded from 5.1 to 5.5. In 5.1 was  web feature was not installed by the company.

Please help me how to solve this issue.


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Andrew Hancock (VMware vExpert / EE MVE^2)VMware and Virtualization ConsultantCommented:
You can find the Web Client (components) on the vCenter Server DVD/ISO.

Is this vCenter Server for Windows ? I'm assuming so, as you have no Web Client...

If it is the default user account is usually Administrator@vsphere.local, this is the SSO account. (overall super user, not sure what root account you have been using for vCenter access, unless this has been created).

root account is used to access ESXi hosts directly.
harold mcmullennetwork techCommented:
See If this kb helps:

Title is: Unable to log in with root account on the vCenter Server Virtual Appliance when using an external vCenter Single Sign-On server (2059855)
Link is:

hope this helps

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jct_777Author Commented:
Hi ,
Currently I am on leave.Will join next week.Will update you all after that.
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