SCCM 2012 Inactive Client Removal Settings

Hi experts,

We've got an issue with our SCCM 2012 config (running on Windows Server 2012) with inactive clients being removed from the database.

We have a number of staff laptops which do not come onto the site for over 6 months at a time. These connect to our Citrix XenDesktop platform for remote access.

As far as I can see, it looks like with the default client status settings, a client that has been offsite (and hence offline) for 30 days will be marked as inactive, then the 'Delete Aged Discovery Data' maintenance task removes inactive clients after a further 90 days, hence a client that has not been connected to the network for 120 days will be deleted from the SCCM database.

I should mention that we have the 'Delete Inactive Client Discovery Data' task disabled.

What setting would you recommend changing, i.e client status settings or maintenance task settings, in order to prevent our staff laptops from being removed from the SCCM database? Otherwise, is there a way of marking the devices to prevent removal, or perhaps a group setting which I could apply to them?

Much appreciated!

David GarwoodAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Try the following settings:

Delete Inactive Client Discovery Data - 180 days
Delete Aged Discovery Data - 180 days

Check the logs daily to determine which clients are being discovered and their details and adjust accordingly.

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Make sure there is no group policy in AD which moves the devices to disabled Computers OU after a certain period of time.
David GarwoodAuthor Commented:
Thanks for the suggestions. I will try changing the Delete Aged Discovery Data task to 180 days. We have the Delete Inactive Client Discovery Data task disabled. Can confirm that they are not being moved in AD.
Raheman M. AbdulSenior Infrastructure Support Analyst & Systems DeveloperCommented:
Make sure you edit the scheduled run time and keep the task run-time greater than the heartbeat discovery time otherwise it wont work.
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.