Service Account in 2008R2 and Exchange 2013

In a recent migration from SBS 2011 to a new domain with 2008R2 and Exchange 2013, there had been an pre-existing and published email address of service@.... that was in use.  When everything migrated over and we tried creating an account in AD it was denied and neither could we create a new email of service@...   When calling microsoft they said that the service account is hardcoded in 2012 and we could not even use the service@...  email as an alias with another account.  This all sounds odd to me.

If indeed Microsoft had done a carte blanche limitation like this, is there a way in the mailflow setting of Exchange 2013 to reroute the email to service@.... and reroute to another account like services@....?
DRguyAsked:
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jrhelgesonCommented:
That sounds bogus to me.   I would search AD for that existing user ID using 'find' within Active Directory Users & Computers.
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Will SzymkowskiSenior Solution ArchitectCommented:
All you need to do is create an account called services@domain.com (as you have illustrated) then add the service@domain.com as an alias to this account. Anything Sent to service@domain.com will go to this inbox.

Thats it.

note: this is in fact a limitation in 2012 AD.

Will.
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DRguyAuthor Commented:
So simple we did not bother trying that first.  Worked.
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