Service Account in 2008R2 and Exchange 2013

In a recent migration from SBS 2011 to a new domain with 2008R2 and Exchange 2013, there had been an pre-existing and published email address of service@.... that was in use.  When everything migrated over and we tried creating an account in AD it was denied and neither could we create a new email of service@...   When calling microsoft they said that the service account is hardcoded in 2012 and we could not even use the service@...  email as an alias with another account.  This all sounds odd to me.

If indeed Microsoft had done a carte blanche limitation like this, is there a way in the mailflow setting of Exchange 2013 to reroute the email to service@.... and reroute to another account like services@....?
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That sounds bogus to me.   I would search AD for that existing user ID using 'find' within Active Directory Users & Computers.
Will SzymkowskiSenior Solution ArchitectCommented:
All you need to do is create an account called (as you have illustrated) then add the as an alias to this account. Anything Sent to will go to this inbox.

Thats it.

note: this is in fact a limitation in 2012 AD.


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DRguyAuthor Commented:
So simple we did not bother trying that first.  Worked.
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