Hello Experts. My company provides hardware support for out of warranty and legacy
systems. My area is PowerEdge and ProLiant rack & blade servers. One of my customers
has a HP ProLiant DL380 G2 that boots to W2K3 from their EMC VMAX SAN. The server
has two QLogic 2340 FC HBAs in PCI Slot-1 and Slot-3 that are set as Ctlr :1 and
Ctlr :3 respectively in the BIOS Boot Controller Order. The storage controller is not
set for boot and the HP Integrated PCI IDE Controller is set as Ctlr :2.
The customer says that the server no longer can boot to the OS (after making some
undisclosed non-hardware changes) and they insist that it's due to faulty HBAs but I
suspect it's not though I have no SAN or FC expertise. So, the question is how do
test the HBAs and have something to show that they are working properly? If the HBAs
can detect the fibre switch even if they do not detect any SAN devices is that good
enough to show operability?
I attached reports that they say show the commands they ran on their and the results
that were returned. These I think are supposed to indicate there's no issue on their
end. Can you please take a look?
The server location is in a caged area in a remote data center with no on-site company
personnel . Initially I visited the site just to check out the adapter’s configurations.
At the site I first ran Fast!UTIL by entering Ctrl-Q in POST.
The settings were properly enabled (later confirmed by the storage admin remote
connection to the server) and the Selectable Boot Settings still displayed the target
WWN but found “No device present” when I chose “Scan Fibre Devices” option.
I tried reseating and swapping the cards and rebooting many times and it did, in fact,
reach the login security screen once but lost it when I was force to reboot.
I left and days later re-visited the site with two replacement HBAs configured to match the
ones installed in the server. Before bringing them to the site I had tested three HBAs in the
Same model server at my lab but from within W2K3 OS and connected to an old spare EMC
DS-4100B Brocade switch using QLogic’s SANsurfer software and the MS Fibre Channel
Information Tool utility basically to determine if the HBAs can see the switch. (I have
attached the fcinfo output as well.) Same results except these cards did not have any LUN
targets displayed in the Selectable Boot Settings at all in Fast!UTIL.
Later the customer sent me the following message:
“I updated the Brocade and storage array configuration last night. I scanned for devices in both HBAs but did not get any device. I tried rebooting a few times this morning but no luck. Right now it’s stuck in a PXE boot menu. Please let me know how you’d like to proceed.”
Can you tell by all of this if this may or may not be a hardware issue?
If I go back to the site, what can I do make that determination without the OS?
I can, however, bring the drive from system and reconfigure theirs to boot from it and use the
utilities I set up on that to see if I can run some tests. (I'm desperate).