MSI Installer issues

Hello,

I'm having issues when trying to install some software on Windows Server 2008 R2 working as a Remote Desktop. The installer rolls back just as it is about to finish. It says 'The wizard was interrupted before Tempaid5 (software) could be completely installed'. When it rolls back, the last thing it says is being done is 'writing system registry values'

Now there have been no issues with this before. It installs fine for my user account on the server, but not when I select it to be accessible for all users. No other programs have issues installing. It also installs outside of the server, so there is obviously an issue on the server blocking it.

I have spoken to the company that provides it and have gone through troubleshooting steps but they did not work. The company suggested server issue, which I am inclined to agree with after my own troubleshooting. If you know of any fixes for installer issues, I would be glad to hear them

Cancellation message
dcleaverAsked:
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

x
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

pgm554Commented:
Try  re-registering the MSI Installer.

    Reboot the computer into Safe Mode
    From a command line run MSIExec /regserver
    Reboot the computer normally

If that does not solve the problem you have to reinstall the MSI Installer.  It is another simple process just follow these steps:

    Open a command prompt and change directory to %windir%\system32
    Run attrib -r -s -h dllcache
    Rename the following files to .old
        msi.dll
        msiexec.exe
        msihnd.dll
    Reboot
    Download Windows Installer (latest version 4.5) and install
https://support.microsoft.com/en-us/kb/942288
    Reboot

If you are doing this on Windows Vista/Server 2008/R2 or Windows 7 you will need to do this at an elevated command prompt.
Tony JohncockLead Technical ArchitectCommented:
May well be that it cannot install via remote desktop.

Have you tried logging onto the actual server console? If you cannot do this physically, If you cannot gain physical access, try something like Teamviewer to get onto an actual console session.

Another possibility is permissions - if you get a hold of Sysinterals' (Microsoft's) process monitor and filter on the process name of msiexec.exe and look for denied's.
dcleaverAuthor Commented:
Thanks for replying. pgm554 I have tried to run attrib -r -s -h dllcache but it just will not let me, just says command does not exist. This is after I have changed the directory

Tony I did try the install using VMware but again I got the same result as when in Remote Desktop
dcleaverAuthor Commented:
Disabling the rollback option in group policy resolved this error for now and will allow me to work on it

Thanks for the help everyone. Appreciated

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
dcleaverAuthor Commented:
Error solved for now
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Windows Server 2008

From novice to tech pro — start learning today.