password remains valid for 49705 day

I have User who get periodically locked out of our domain,  these are user who just user forward facing web application but their log in is tied to an Active directory account.

These user do not log into the domain, nor are their PC a member of the domain

I use the windows Password Lockout status tool  and find the error:

"Max Password age for User XXXX is 90 day"
"Current Password Age is 94 day ....."
"Password remains Valid for 49704 day......"

I have performed a web / google search and not found anything

User are  not getting notified by email by a third Party app that we use for self service password resets.  We user AD self Service by Manage Engine.

When we get the call this error is the same for every user with an issue

Associates who log on to the Domain and have member PC do not have this issue


Thanks ahead of time for any help
Alain LaverdureSystems AdminAsked:
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Will SzymkowskiSenior Solution ArchitectCommented:
Do you have Active Directory Auditing Enabled? If you don't then you need to enable this which will help you find out where the account might be locking out (other means).

I have created a HowTo for Enabling Active Directory Auditing.
http://www.wsit.ca/how-tos/active-directory/configure-active-directory-auditing/

I would also recommend that you download Active Directory Auditor by Lepide Software which will also provide a great deal of insight on where/why/how the account is being locked out. You download the trial version which will get you started.

Active Directory Audit by Lepide Software
http://www.lepide.com/lepideauditor/active-directory-auditing.html

Will.
Alain LaverdureSystems AdminAuthor Commented:
Its not so much that they are getting locked out  as they are not getting notification for expiration.  and then when we reset or check the account the status is erroneous  

The Password remains valid is just a calculation based on the differenct of the max Pswd age and current Pswd age,  not sure why it is report erroneous information.

Thanks for the links i will definitely check
Alain LaverdureSystems AdminAuthor Commented:
This must have stumped other windows admins as well  I am sure someone esle has experienced this as well.
Alain LaverdureSystems AdminAuthor Commented:
Update:  after a week  I checked the password status for the same user and it is now normal.
Will SzymkowskiSenior Solution ArchitectCommented:
This could have been a replication issue within the domain.

Will.

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