Not a technical question, but looking for those who've used such products before to solicit feedback on potential solutions.
We have 2 old Castelle FAXPress appliances, each with 8 ports. They are configured identically for redundancy, but we just switch the 4 lines we currently use to the other appliance when there's an issue with one of them.
All we do with them is FAX-to-PDF-to-FileShare and FAX-to-TIF-to-email to ensure a secure FAX process for our customer's data.
We are constrained by the fact that we don't want to expand FAX services to end users, we're not exploring any Enterprise class solutions, nor integrating with the phone system beyond the connections of analog phone lines that are provided for faxing.
The natural choice is to upgrade to OpenText RightFAX Express appliances. But in doing any due diligence I can't find any article or post that shows any comparisons of RightFAX express appliances with any competition. In fact it took a bit of looking to find the FAXFinder appliance from MultiTech. The FAXFinder is less than half the cost, support is included, is more expandable via the use of expansion modules.
While MultiTech's datasheet has compliance/performance data, OpenText's does not. Neither has any indications of duty cycles.
Has anyone ever compared such products? Does anyone use the FAXFinder, and what feedback can be provided? Does anyone know of a different analog appliance to evaluate?
Any feedback is appreciated.