Microsoft Word 2013 opening as read only documents

Good morning,

I have a question regarding Microsoft Word 2013.  I have a customer that is in a domain environment in which all of their data is stored on shared drives on the server.  If we browse to the folders where they store their documents using windows explorer they open up correctly.  If we open MS Word and browse to the documents by going to file > open, then they will open as a read only document.  I have checked the file attributes of the documents and they are not assigned read only, and they are not blocked.  I have also checked file permissions and ensured that MS Word is not running in compatibility mode.  Any ideas?

Thanks
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Steven BlackAsked:
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pjamCommented:
Is the folder setup for RO, or is that person Security Group RO?
Each of our root folders in the Share has a Security Group A and a Security Group RO.
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Steven BlackAuthor Commented:
The user has full permissions to the folder, subfolders, and all documents within those folders.
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pjamCommented:
That is good, but surprising.  Does the server have an up to date AV?  I would run a scan, just to be sure it is not compromised.
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Steven BlackAuthor Commented:
We use Vipre Antivirus.  It did a scan yesterday and found no issues.  What I find strange is that the documents only open in read only mode when opening them from within MS Word.  If you browse to the document using windows explorer and then double click or right click and then click open it will open fine.
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