windows 10 Audio

I have an older HP system upgraded from Windows 7 to Windows 10, the auto no longer works, using HD audio, driver is loaded, and recognizes when jack is connected, but no audio.  I checked and set playback device, output audio format etc.  I right click selected playback device and click test and I get 'Failed to pay test tone"

I installed a USB audio device, drivers loaded automatically but exact same result. Tried other pair of speakers, same result.

I ran a SFC /Scannow result said all files are correct

I uninstalled Norton AV, same result.

Anyone got any other ideas?

Thanks
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BMardenAsked:
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BMardenAuthor Commented:
mobo driver maybe realtek, but I also tried a USB Audio adapter (Cmedia) with same result so doesn't seem to be driver issue.

Regards
McKnifeCommented:
"I right click selected playback device and click test and I get 'Failed to pay test tone'" - and if you connect the usb audio device, does the test tone produce the same error message?
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JohnBusiness Consultant (Owner)Commented:
You have to allow the possibility the computer is not Windows 10 compliant and the driver you want is not (and will not be) available. I had an older Lenovo that I had to restore to Windows 7 because of this issue.
BMardenAuthor Commented:
I used Windows 10 reset and after reload the Audio works...I hope updates don't break it again...holding my breath...

Thanks All

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