Outlook 2007 asks for password when users have been migrated to Office365


We are migrating users from On Premise Exchange 2010 to Office 365. I have noticed that once migrated we have a few problems.

1) Everytime Outlook is opened the user is asked for the password. This is solved by putting a tick int he box to save the password but surely this isn't the correct answer?

2) When the user changes their AD password they then cannot get into Outlook or OWA.

It seems as though the password isn't replicating to Office365. We have a policy that makes us change passwords every 60 days with 250 users I will be getting password problems everytime their passwords need changing.


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Vasil Michev (MVP)Commented:
1) This is the expected behavior. Use the credentials manager to store the username and password

2) It will take some time for the new password to take effect due to different caching mechanisms. The user should still be able to login using the old one, but remember to clear the stored credentials from Cred manager when the password change occurs.

As for 'replicating' passwords to O365, this does NOT happen by default. Do you have password sync in place?

Lastly, Outlook 2007 is no longer supported and will soon be blocked from accessing EO. You need to update to at least 2010.

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gbarnes0990Author Commented:

Thanks for the quick reply.

1) When you say this is "expected behavior" does this only refer to Outlook 2007? I am using Outlook 2013 and I can change my password in AD and it doesn't affect my Outlook.

2) A user will be asked to change their password when they login to a PC, it cannot be acceptable to enter an old password for Outlook and wait till the new one has replicated, I can't believe Microsoft expect their customers to do this?

Do you know when Outlook 2007 will be blocked I have searched but I cannot see a date for this.


David Johnson, CD, MVPOwnerCommented:
that is why microsoft has the dirsync tool it is up to you to sync the password changes to O365 by using this tool
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gbarnes0990Author Commented:

Cheers, I ran a tool last week it tells me that passwords are not synching to Office365. I checked the Azure configuration and password sync is enabled so I am at a loss.

The strange problem I am having is some people can change their AD password and Outlook continues to work and some change their password and Outlook stops working. I changed my AD password last week on Wednesday and Outlook worked, I changed my AD password on Thursday and Outlook still worked. However, to login to Office365 I have to use the password I had on Tuesday. My understanding is that Outlook is looking at Office365 isn't it? Why does it still work with the new password?

gbarnes0990Author Commented:
I've requested that this question be closed as follows:

Accepted answer: 0 points for gbarnes0990's comment #a40993425

for the following reason:

As stated this is as expected. We are going to go down the "federation" route to get rid of the password pop up box.
gbarnes0990Author Commented:
As stated this is as expected. We are going down the "federation" route to get rid of the pop up password box.
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